KNOW YOUR RIGHTS. Work with them as if
you were going to have to take them to court. You may have to. Under current law, if they withold deposit funds in bad faith, they cannot withhold ANY of your deposit and are liable for 3 x the deposit amount.
I did not choose to do business with this company. My landlord switched our property's management from another management company mid-lease. We paid rent on time, and got repairs in a timely manner - HOWEVER usually after being made to feel stupid by the CONSISTENTLY RUDE staff for not fixing things myself. Fine. There are rude people everywhere. I tried to believe that it was a fluke.
I requested a final walk-through, because they assumed management of the house after our move-in, they refused. THEN - they charged me fees for routine turnover procedures. Wish I would have not paid the last month's rent and let them keep the deposit, because they are doing their best to keep it anyway.
This issue was resolved, but only after I made it clear that I was prepared to file a lawsuit.
What kind of HELL have I moved into?????.
I think the good review are planted by Waters Property Management, trying to make the public belive they are not so bad ! I have not been here 30 days and they SUCK !!!! The bad review are true, WPM has a real problem with making timely repairs. Don't sign the lease until WPM makes the property whole, because they want you to leave it better than you found it, their promises don't hold WATER!!!!. WPM expects you to make the repairs to the property as you live and pay rent. You are leaseing to repaire...LOL Who does THAT ???
I have call them only to get no answer. I have been cleaning this house since I moved in.
Darwa "The Cowardly Liar" said,, "I know my cleaning Lady does good work." but, Darwa has never even been to this property NO ONE from Waters Property Management has been to this property.
My neighbors talk about how WPM keep the property values down, for the lack of timely maintenance.This house is the ugliness on the block., NO grass just weeds, the leaves have not been raked in TWO years., the back yard was full of dog feces.
WPM placed an "AS IS" term in the lease, this was the part they DIDN"T go over when I picked up the keys. She told me to keep all debris out of sight , keep the yard watered, edged weeded and mowed...NONE of that was done when I moved in! ....What the HELL ??? That's my fault I didn't understand, what that meant, and I didn't ask. One score for WPM. boo boo boo boo
Every year this house gets a new tenant because, tenants WON'T renew the lease. This is a well maintained community, I was looking forward to living here for more than one year. NEVERTHELESS, I AM LOOKING NOW!! FOR SOMEWHERE ELSE TO LIVE !
..............DON'T LEASE FROM WATER PROPERTY............
Once you sign a lease with WPM, you may never hear from them until TRY to get your deposit back...read ALL the reviews it's BAD!! American Greed at it's best. :(
WPM Lacks Integrity. ;-0
WPM has No Customer Services Skills. ;-[
WPM has No Communication Skills. :-\
WPM is a Very POOR Management Company . :-0
another actual renter, but an honest one. horrible. just horrible. read the negative reviews and beware because they are all true. these properties are as horribly managed as it gets. if you need repairs they wont respond for a week or more and dont expect the job done right. you will have to get them back to fix it again. I will be leaving this dump in a few months when my lease is up and i thank the lord above that I wont have to live here anymore or deal with those rude, incompetent women in the office or their incapable maintenance people. if you own a property, i would think twice about using these people as they will let the property run down into disrepair and jerry rig it instead of fixing it right. DO NOT RENT FROM WATERS!
Great company to do business with.. I have been doing business with Waters for 2 years now and can personally vouch for them. One thing I have learned is its AMAZING at how hard it is to please tenants who want everything done yesterday. Darwa is the office MGR and works very hard to keep everyone happy. These properties are owned by different people around the country not Waters and sometimes they are tough to get in touch with for approvals. Waters just like many property mgmt companies are NOT the owners just the managers. I looked at several of the bad reviews on here and the folks that left them. They have plenty of bad reviews for many companies but few to zero good reviews. I would recommend Waters to anyone looking for a rental.
avoid at all costs.
Beware! Do yourself a big favor and stay far away from them. My lease is finally up and my nightmare can finally end and I can leave this dump. yea! You name it and it has gone wrong here. Way too many things to list. I am lucky to get them to fix anything and when they do its a poor job that took forever to get done. The office staff wants to do as little as possible, so you are better off just fixing it yourself because they are no help at all. Must be nice to get paid to do so little.
After reading all the other negative comments on here, I now wish that I had seen these before I signed my lease. All I can say is that the complaints sound very familiar and you can ignore them at your own peril. They have worked very hard to get their slumlord reputation, and have earned it quite well.
Good luck to the poor people who will have to keep on dealing with them. I am very happy that its over for me and I can leave this horrible experience behind.
very poor company. This is bar none the worst renting experience I have ever had. The properties are poorly maintained and the staff are downright rude and indifferent. All I know is that if I was an owner I would expect simple maintenance to be performed on my property instead of letting the place run down into negligent disrepair. Good luck getting your problem fixed, as the staff blames the tenant first and might get someone there a few days after you report it...just dont expect it to be fixed right the first time. Do yourself a favor and look elsewhere.
Review from a renter.. I'm an actual renter. Just thought it was important to start with that. I didn't take over the lease from someone else, and I'm not house sitting for someone else. I've lived here for over a year and in that time, naturally I've needed repairs. They have always been completed in a very timely manner. Then again, so has my rent check. Maybe that has something to do with it, I really couldn't say, not knowing anybody else's situation. But the fact is I pay on time, and they fix things on time. When I call on the phone they are nice, when I drop by the office they are nice.
Waters is a Good Property Management Co.. I am the owner of rental properties in the Georgetown area and have used Waters Property Management for a number of years to manage my rental units. Many of the reviews on here are from tenants who have one prospective and I feel may be unfair. I can tell you as an owner, Waters does a very good job. Property Management by nature can cause tenants to be unhappy if they don't get what they want or feel entitled to, but you don't really always know the whole story, or both sides of the story when reading an online negative review. I can asssure you as an owner there are many times two sides to the story when it comes to tenant issues, complaints and problems. It is like anything in life, some are very good, but others can cause a lot of problems that they may create themselves. Waters has always been very ethical, fair, and hard working for me as an owner. I wanted to write a review from an owners' prospective of this property management firm.
BEWARE of this Shady "Management Company". I totally agree with the people that say that this management property treat customers poorly. They also incur in questionable practices. We just got done with a year lease (Thank Heaven) and Ms. Bleeker was anything but helpful. Under Texas Tenant Laws, that she is supposed to abide by (one would think), she is obligated to do certain things and notify in a timely manner of anything she wasn't happy with in the last walkthrough. Why do that when she can just forge receipts and try to keep our security deposit? This lady thinks she is above Texas law, amazing, but true.... Completely unprofessional, so BEWARE! This property was given to us in absolute disgusting condition, and before we left, we slaved over the cleaning for 4 full days.... You could eat off the walls if you wanted to! However, she insists that she had to have it professionally cleaned... What a joke! No worries, she will be hearing from my attorney.
poor attitudes, bad customer service.
The people at Waters treat their customers poorly. I have come to expect rude behavior from them, and sadly my expectations are always met.
Trying to get them to fix anything is like calling Elvis, and when they do arrange to fix something they keep the renter out of the loop on basic information like when the repair will be made, what needs to be done, how long it will take, what you can expect, etc. When I complained, they actually suggested I make the repairs myself!!! From the condition of my rental, all I can say is that basic maintenance is not a priority for them, so owners and renters alike beware!
The office staff always seems put out when you stop by, and treats you as an inconvenience. When speaking to you on the phone they seem abrasive and irritated. The first couple of times this happened, I thought maybe they were having a bad day and gave them the benefit of the doubt. However, after several encounters I get the impression that these folks just dont like their jobs or just dont like people in general. Either way, morale in the office seems very low, and their apathy and resentment of the customers is so thick you can cut it with a knife.
If you own a place you want to rent and are looking for a management company, get someone else who will take care of the place instead of letting it fall into disrepair as Waters will.
If you are a renter, run away as fast as you can! Even if you save a few $$ on one of their cheaper properties, it will be more costly in the long run as their properties are so very poorly maintained. Also, you wont have to deal with their surly, rude and indifferent staff whose personalities are better suited to jobs where they dont have to deal with the public.
Do yourself a favor and avoid Waters Property Management at all costs. I would rather have a colonoscopy than deal with those folks!
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