Quantum Alarm Billing

Recommends

gtowngreg

Joined 2 years ago

So far so good.. Bought a new home and these guys came to our door. They were very nice, clean and professional. So far, everything has been good.

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wineco1

Joined 2 years ago

Good Follow Through. I've had this alarm service for 5+ years. There have been a few times when the sensors need adjustment and they service for free! No hidden charges!! They call promptly when the alarm is activated. I only gave them 4 stars because they did go through a billing change about 6-8 mos ago that was annoying. It seems to be resolved.

Btw, I've never had a false alarm.

Doesn't Recommend

kirb27

Joined 2 years ago

Not the smartest..... I returned from a 2 week vacation over the holidays to find a Quantum flier plastered to my front door. This frustrated yet amused me that an alarm company wouldn't think about the fact that people are out of town over the holidays and that leaving something ON THEIR FRONT DOOR would be an obvious signal to people that the home is currently unoccupied. Thanks Quantum.

Doesn't Recommend

mattryan07

Joined 3 years ago

Unless you are prepared to commit to 3 years..WALK AWAY!!. I really wish i would have consulted this site before doing business with Quantam Alarm or i would have never signed the contract. My wife and I wanted to support local businesses, but when my job was relocated a year later i was told by the billing rep that i was still on the hook for the next 2 years. I am financial analyst and work directly with sales on daily basis and i can tell you from experience that 3 year locked in contracts are UNHEARD of!!

Company like ADT are market giants for a reason, do not waste your money on this horrible company.

Doesn't Recommend

sanantonio2010

Joined 3 years ago

Horrible company and unethical business practices!. *Note: Quantum Alarm is listed under several different addresses! They have 2 separate listings on this site as well!*

Quantum Alarm (also “Security Dealer Funding Corp” according to the Credit Bureau), with addresses in Killeen, Pflugerville, Southlake.. are shady and unethical! They will take advantage of military like no other company I have ever seen before! We signed a 3 year contract, sold the house after 2, notified them, paid the 3rd year to finish out our contract and they automatically renewed our contract for a 4th year. Their excuse was that I “didn’t notify them in writing”.ARE YOU KIDDING ME? I called several times during the 2nd year, when our house was being rented out and the alarm system wasn’t being used.. but which I was STILL PAYING FOR!

I said that I didn’t remember if I did or not.. guess that’s my mistake for not questioning an alarm company that has been in business for a long time and in Texas on top of that, that supposedly valued their customers. They made me an offer to pay $19.95 instead of $34.95, but continued to take $34.95 for a few months. Then the charges stopped.. I figured they were giving us a break, or maybe they realized that they were charging me too much,since they had charged me $34.95 for several months instead of $19.95.. Stupid me again for “thinking”... Come to find out 3 years later they reported our account to a collections agency for $185! I didn't receive an account statement for MONTHS before the 4th year started..wonder why? Maybe because I probably would have questioned them much sooner?

Today I am told that they can’t access our information anymore because “it’s been so long” and that I would now have to pay collections fees as well. I said “No, I’m not! You can argue that with the Better Business Bureau.. which I just reported them to today. Their current grade with the BBB is a D -! That should tell us all something.. when I looked at them a few years ago, I am sure they were still a B or a B+..

Please, anyone else that has done business with this shady and unethical business report them to the BBB! Stop taking advantage of military members and do business the right way! Military people don't usually stay in one place for more than 2 or 3 years, so a contract that is 3 years long is already crazy, but then to auto-renew it after 3 years and expect people to remember that, is absolut insanity!

and stop posting fake reviews on these sites.. The use of the same wording just kinda gives it away.. Fake and shady and unethical..

Doesn't Recommend

iamanand

Joined 4 years ago

Horrible Company. Quantum employees! Please stop posting on this or other websites. It's hard for me to imagine how one could have positive experiences with this or ANY other alarm company that has 3yr contract. Whole industry is shady and a total rip-off.

People, grow-up. Install a system on your own (it's not that hard) and self-monitor or otherwise there are reputable companies that don't install your system for free but charge less than $9 per month to monitor an existing system. A state of the art system (not the crap these guys install), costs less than $600 for a large house 2500-3000 sq ft. if you can install yourself.

Doesn't Recommend

emilyann2008

Joined 4 years ago

Please do not make the same mistake. I have had this security company for 2 months now.

The salesman of course babbled on about the greatness of having Quantum Alarm. Before I knew it he had the installation man at my house before the contact was signed that should of been the first red flag. I wrote the salesman a check and, that weekend went away I set the alarm before I left not knowing or being told by this man or it being in the contact that the first five days the alarm is non-functional and, that you have to pay for it anyway. When I called and, spoke to my salesman he "stated well ADT and Brinks security doesn't monitor for the 1st week after contact is signed" So this made it ok? one minute there the best in town and, the next minute they compare themselves to there competitors. Make since? Here it is 03/02/10 and, they still want to bill me for the 5days they provided no security!!!!!!!!!!I How do they justifiy this? This is the question? I told my salesman to cancell the contact he told me that I would have to speak to the owner "Shawn" who never called back. I called the other day and told the service lady that my alarm was not working and she wanted to override this area meaning the area she wanted to override would no be sound the alarm if someone broke until this could be fixed. I have made now 2 trips to their office on Vision Drive to meet with the Shawn and, he has not been there. Prior to going I left 2 message on his answering machine and, with the woman in the office at Quantum Alarm asking him for a meeting. I am returning today for the third time 03/02/10 to ask many questions. The only service girl that I have seen is very rude and lets not leave out the salesman he is underhanded............SO PLEASE DON'T MAKE THE SAME MISTAKE THAT I HAVE.... AND OH BY THE WAY THE SYSTEM IS ON THE FRITZ !!!!!!!!!!!

keep you informed of outcome. 03/02/10 Shawn did call my cell phone this am 0930ist 03/02/10 telling me to make an appt. to have the system fixed completely ignoring the fact I have repeatedly asked to meet with him. So I called the office and, told the person to read this article and the ones that will follow till this meets a resolution. Lets see how long it takes now.

04/01/12 Just to let everyone know what I did was paid my contract in full to get away from this dishonest company but, now untill they raised the price to get away from them . It was about $950.00. I just hate dishonest people . The head quaters for this company couldn't believe that I would pay this up front to get the hell away from them . She offered everything for me to stay.... I was never robbed by anyone else except for Quantum Alarm in Pflugerville Texas....How sad they did what I paid them to protect me......Shame on that company . An Alarm company that robs you....

Doesn't Recommend

Ntrome

Joined 4 years ago

%^$&&#$ simple as that. This company doesn't even deserve a star! My story goes like this: I got home from work and my house was burgalized and I was sooooo terrified. My husband was deployed in Iraq and I was freaking out because I was all alone! My friend recommended me with this sucky company. They used a veteran as a sales man (nice tactic). But anyway, they don't do military clause and now that we're relocating to Colorado, Quantum wants us to pay $1500 for breaking the contract, please. We're pretty much stuck with them all the way! I tried to see a Jag (army lawyer) about it and couldn't help me at all. Take a deep breath and exhale... cuz Life goes on!

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rrtalk

Joined 4 years ago

Professional. We bought our home in Round Rock and the company that actually installed the system could not get it to work right. These guys came in and not only took the time to show me how to use it, but they also fixed the other company?s problems. From the very beginning, they were very professional and have continued to be so. Thank You Quantum.

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secretserviceman

Joined 4 years ago

The Best. As a member of the Law Enforcement, I can assure you that these guys are Top Notch. The reason I can make this statement is simple. I use them because of their willingness to work with customers, and because they seem to be the only one that cares about false alarms. Trust me, Law Enforcement Officers do NOT like false alarms.