09/24/09

Great Toyota salewoman-Debbie Standiford

by katyjack

Never fails that when I go to their service dept., they either fail to do the work, take much longer than they say, or do poor quality service. I keep thinking they'll step it up and fix the process and hire good techs. Sadly today was an example of the usual. I took my Rav4 in for routine oil change and tire rotation, telling them I have a screw in the tire. An hour later they said the work was complete. But it wasn't. They failed to fix the tire, which was under warranty under the "Extra Mile" and then took an additional 2 hours to do the work! When I got it home and checked the tire pressure, they all had 40 psi--should have been 32-36. Ay yi yi. As I said, they have had plenty of chances to up their standards. Being so close to home it was convenient...

• Pros: Debbie Standiford
• Cons: Service dept.

10/20/08

Highly recommend this place

by DarthHeizenberg

I bought my 2003 Honda Civic from here new after having done several test drives on quite a few models. I worked with David Carruthers and highly recommend him! He's not pushy at all, knows his cars well and overall is very co-operative. I did have to haggle with him a bit but we quickly agreed on a price and it was relatively painless. David can also help you with Toyotas from their sister and adjoining Toyota dealership. I've also worked with Debbie Standiford (I bought my 2008 RAV4 from her) in the Toyota dealership who I can recommend just as highly. Although the Toyota sales managers are a little harder to negotiate with as compared to the Honda guys, in my experience at least. But as far as sales go, both David and Debbie are excellent folks to work with. I highly recommend them!

Ananda

• Pros: Knowledgeable, friendly, not condescending like the other dealerships I've tried
• Cons: Some negotiations needed - but far less than other places. Go armed with Edmuds/KBB data

01/18/08

Good Guys

by leovirago

I am very happy with my used vehicle from Classic! I found the listing online and had to check it out in person. Being a single female, I am always weary of car dealers and mechanics. Daniel and I did the haggle tango, and were able to find a price that pleased us both. Any questions I've had since my purchase have been pleasantly attended to over the phone. Thanks Daniel, Jim and Steve!

• Pros: Genuwine Customer Service
• Cons: none