San Marcos River Pub & Grill

10/31/09

Just all wrong....

by unhappy72 at Citysearch

While conducting business in San Marcos the hotel that we stayed in recommended this local favorite. My co-workers and I arrived and thought the atmosphere nice. We sat, talked and laughed thinking we would enjoy the atmosphere and food. We began with an order of margaritas that were awful and in a glass w/ no shaker (however a nearby table ordered the same and the waiter shook and poured their drinks and left the remainder in the shaker for the guests). Two of four orders arrived incorrect (a partially cooked baked potato - hard as a rock; the complete wrong dish). The orders were returned then one of the two still returned incorrect. So that meal was 'scrapped' and a completely new meal was ordered. When it arrived it had the previously discarded 'hard-as-a-rock' potato, shredded cheese over a baked chicken breast un-melted (should have been 'smothered in a cheese sauce' per the menu - NOT). The waiter informed us that the potato had been thrown out, but all at the table knew it to be the same potato as the 1st owner of the spud had picked through it and hacked at it before sending it back. If the potato had been thrown in the trash as the waiter stated, the cooks retrieved it from the trash and placed it on the 2nd owner’s plate. Needless to say the orders were not eaten; the manager came out rude BUT did offer to take a little something off for our trouble. The 'something' off was not there when we received the bill. We complained, the manager huffed then took a discount off. We paid and left quickly.... No one else appeared to have any trouble, but then again, they were all of another 'persuasion' than our group of professionals. Maybe 'we' weren't welcomed there.... It's 2009, not the Sixties!

• Pros: None
• Cons: Cooks and staff seemed to dislike our table...

04/08/08

Worst Customer Service... Best Drinks.

by SanMarcosLover at Citysearch

I have been to River Pub many many times and everytime I go I tell myself I am not going back.

But the food and drinks keep coming back.

The service is less than par and the hostesses are the rudest host and hostesses I have ever experienced. I am in food service and it really bothers me to be treated that way. I was in there the other night and my friends joined us and the waitress told us that she did not want to serve them unless they were eating and not just drinking.

I recently called them to set up my bday dinner and the girl on the phone was really rude and when I told her that I was thinking maybe I should just have my bday somewhere else she told me that maybe I should. I have never been so appalled.

So if you go.. make sure you sit in the bar. Tip the bartenders and dont come with incomplete parties. You will never get seated.

• Pros: The Drinks
• Cons: Customer Service

06/24/07

Great Place

by dean1 at Citysearch

I really enjoy good service and great food and drink! This place over the last 10 or years has been getting better to great!

The menu has various options and their chef or whoever comes up with some really good selections.

The price is right, they also have THE best mexican margaritas (I think they are a martini) and my wife digs the Mojitos.

They also have a lower bar that serves burgers and appetizers.

The dining experience seems really alive with all the activity from the river and their busy pace.

We also enjoy their concerts on Sundays.

I say check them out!!!

• Pros: Its all great
• Cons: Can get really busy w/ long waits but they have a lower bar to wait in