Hi my name is Carla and I worked for Leslie's per puurfections for 2 years, I helped run the kennel and helped with grooming. I loved my job Leslie expect nothing but the best from her employees she works hard and the animals love it at her kennel all of her employees are top knotch, I wish I was still there but I moved far away. I now am starting a job at a nice kennel thanks to Leslie. I will always miss it there and all the amasing clients.
Bad service. Initially, it seems like the prices are right for boarding. That's before the idiot burnout behind the counter on Sundays starts tallying things up. No one else charges a full day for Sunday pickup. I was told that the grooming for my 2 dogs would cover the cost of 1 day of boarding. They neglected to tell me that you also had to pick them up that same day. They did the grooming on Saturday but I wasn't scheduled to pick my dogs up until Sunday. The burnout was going to charge me for 3 full days + grooming. I didn't ask for the grooming to be on Saturday. I asked that it be done before I picked them up. Then, when a price was finally agreed to, I got to hear the burnout's political rantings. (in the voice of Chong) "Your price is $xxx.xx + Obama's take." Seriously? That's how you talk to customers? I had to remind the dumbass that President Obama didn't set up the local and state sales tax. He then went on some stupid rant about debt, etc. In business, you don't talk about politics to your customers because you rarely know what side they fall on. It was about as unprofessional as can be. The cost seems good but you will get nickled and dimed. The actual grooming and boarding is fine. I have no complaints there. Other than the poor service by one idiot burnout and his rantings and the cost structure that they neglect to discuss when dropping off, the place is fine.
Best Groomer I've Been To!. Today I took my dog, Phoenix, to Leslie's for the first time and was very pleased with the results. I normally take him to PetSmart but I am glad I switched. Not only was the price lower, but they did more than PetSmart and they did a great job. I have never seen Phoenix so clean!
We have been taking our Scottish Terrier to Leslie's for about 5 years for grooming and boarding. We have always had a great experience. Our dog JUMPS to get out of the car when we arrive and he hasn't always done that at other grooming establishments.
Eric, Leslie's husband, is informative and super friendly to the dogs and their owners. We always request the same groomer (Katie) who used to be a vet tech and she's amazing as well. Our terrier recently had to have surgery on his leg and needed to be groomed; they accommodated us by allowing him to come in late and be done early.
When boarding your dog, get an exact quote when you drop your dog off so there are no surprises when you pick him up and you'll be fine!
Response to "not a happy customer". I must say your review was not fair. When you are reviewing a business you should at least be fair. First of all, the rates are posted for you to see when you drop off your dogs. The fees are by weight so of course since your dogs are different sizes the fees are different. The rate of $17.50 is extremely low. Try a place like Dirty Dog in Austin and see what a high rate is ($63 a night). Surely Leslie's does not have webcams and tvs for the dogs but come on you paid $17.50 - $19.00 a night. I asked a worker about your review specifically and what you said about the pick up and you tried to pick up on Christmas day if I recall them saying. They are not open on Christmas day. There is no one from the front office to check out customers only kennel workers that are not authorized to check out. Again, be fair when reviewing a business. The public relies on these reviews to judge a business.
They know his name. I may be biased, but my dog is the best ever! They of course remember his name and are excited when we call for reservations. He is happy to go there and sad to leave. His accommodations are the best, a room to himself, friends to frolic with and people to serve him. I was never a dog freak and swore I would never be, BUT since him I have become one and must ensure he is the happiest ever. If you don't want to worry bring your pet here, they are the animal freaks we all are in the closet.
Happy dog. I have been bringing my dog to Leslie's for boarding for years and every time I pick up my bailey she is tired from playing and hoarse from all of her barking. I am always impressed with how nice it smells despite being a dog kennel and will continue to bring my feisty lab whenever I go out of town.
not a happy customer.
I am no longer a happy customer of Leslie's Pet Perfections. After using their service many times before, this past week-end has been a night mare. Frist off the price. When I called for the appointment I was told it was $17.00 a day. (I wrote it down in my notes) I own 5 dogs so at $17.00 a day that is expensive. But when we got there to pick the dogs up on Thursday after noon (we were after 12:00 noon because of flight delays) we were not allowed to pick our pets up even though there were 3 employees standing there. We were forced to pay for an extra day's care. Then on top of being forced into paying the extra day when I got there this morning I was informed that my fee was not $17.00 a day but was $17.50 a day for 3 dogs and $21.00 for my Bassett and $19.00 for my over weight doxie. (she has Cushings disease) My total bill was more than $500.00 way more than the $350.00 we had budgeted.
To make matters worse, when I got my dogs home they were all 5 very hungry, very thirsty, and everyone had to go 'toilet' very quickly. I do not believe they had been feed in a while.
I do not understand these high fees as my dogs shared one cage, I provided their food 100%,
From now on when we must board the girls we will be using the Covered Wagon in Hutto. My advice is to call them and check it out.
Great 1st Impression!.
The 1st time my daughter and I brought our pet there for grooming, we were welcomed with open arms. Literally!
As we walked in the front lobby, a young woman came and took our pet and just loved on it. She had never met Baylee before but treated our pet as an old friend. The dog went crazy and we just knew this was the place for Baylee.
We have recommended three friends to Leslie's and will continue to do so in the future.
Arnold, Marisa and Baylee
AWESOME Groomers. They are awesome groomers who know what they are doing. They will cater to your specific dog's needs, and actually listen and deliver what you want. There are never any surprises when I pick up my 3 Pomeranians from getting groomed. I love Leslie's and so do my dogs. I recommend Leslie's to everyone.
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