MEDIOCRE FOOD AT TWICE THE PRICE. After reading reviews about their signature dish, I had the filet. I can get a better cut of filet at the local HEB. In my younger years, I cooked for a steak and lobster house in Beaumont, TX of all places. No comparison. Service was OK. Food was twice the price it should have been. Don't bother with a reservation.....you'll wait just as long as walk-ins. Oh, and the shrimp appetizer was a joke. Six small shrimp in a little pool of mediocre sauce on a huge plate for about 12 bucks. Terrible price and poor presentation.
If you like fish, and have a bit of cash, you'll like this..
Went there with a friend from work, wouldn't have gone there if I'd known it was an "upper end dining place", but really glad I did. My friend, who is from New England, and very very picky about her fish, wouldn't have gone if she'd known it was mostly fish food... but has now named it her favorite dining place in the area.
It's a sod to find if you're using a TomTom: we ended up on the wrong road. Look it up on Google maps beforehand instead.
I think we arrived at the perfect time, a little before sunset, so there was a 20 min wait for outside seats, 40 for inside, so book ahead if you can. The foyer's a little small, only seating maybe 10 people. You can order drinks while waiting, though.
I think because of the time, they were at capacity, so service was sometimes a little slow - not agonizingly, just a minute or two wait for a refill, etc occasionally.
There was live music outside: a good set, well known 60s-80s US blues I think, interspersed with a few words of banter amongst the players, quiet enough that you could still talk, though we picked a table a good distance away from the stage just in case.
As she said: "they had us at the bread". The butter had garlic and spices in.
Then there were stuffed mushrooms filled with crab, delicious, nom, and cheese, with a tangy sauce.
Then I had "FISH ST.MICHAEL: fish of the day, pan sautéed in lemon pepper flour and butter, deglazed with white wine, and topped with sautéed crawfish tails in Cajun herbs & spices over herb butter garlic cream sauce" - boneless tilapia (an American freshwater cichlid), softer and less textured than I'm used to in fish like cod and such, but a great mild taste. The white sauce went *deliciously* with the crawfish tails. I chose mashed potatoes as the side, which had herbs in, mild enough to go well with the fish. The "dirty rice" (I tried some of my friend's) was spicier, which is why I didn't have it, but it turned out to but not be spicy enough to overwhelm the fish - think I might have that if there's a "next time", as the potato was maybe just a tiny bit too mild. Because, you know, it's mashed potato.
Other than the cola (which was just diet coke: not a lot you can do with that to jazz it up), there wasn't a single ingredient that was even mediocre: even the mints with the check were delicious. I regret not having a drink worthy of the meal, now.
We were also really lucky in getting a sunset to *die* for, no mosquitoes, and just a little warm humidity (but plenty of fans).
Beware that mobile phones and free-roaming children are apparently discouraged inside: a couple of kids were roaming around outside just fine, though, and nobody told us off for checking our phones (oh my, how gauche!). Though some people had clearly dressed up for the place, I didn't feel uncomfortable in my shorts and sligtly-besplattered t-shirt.
Wouldn't go there every week, but really glad we found it: great place for anyone wanting to splash out a little and have a really nice dining experience.
Still, if I must find fault, then I have only one tiny, barely-significant grumble... I went there wanting to experience gumbo. There was no gumbo anywhere on the menu! :P
Bad place for families with kids. If you have a toddler who can walk, do NOT go to this restaurant. We used to like going to Gumbo's for dinner. However, when my toddler wanted to walk around after her meal while my hubby paid the bill, we were told by this lady (not dressed in black like the servers) who seemed to be overseeing the servers near the kitchen, not to walk the baby in the restaurant. I was holding my toddler's hand so she was not running around or wandering aimlessly alone. My toddler wasn't in anyone's way / the restaurant was not even full at that time. This restaurant is probably a good place for people willing to sit at their table, have their meals and leave immediately for the door, not good for families with kids who want to explore the place while their parents/adults finish their meals inside/pay the bill.
You're better off going to Razzoos!
Once upon a time, I visited this location frequently; however, issue after issue with customer service has taken it's toll...
After spotting a coupon in the mail for $10 off of $30 purchase, I decided that today was the day to give them another chance.
I placed an order for pick up and when I got there the order was wrong AND the hostess was really snotty about it. Not looking good so far... A waitress eventually fixed it and brought me the check.
Then when I tried to use my coupon, I was turned away saying it was DINE IN only. Note: NOWHERE on the coupon did it say this. When I pointed this out and asked the hostess to show me where it said that, she said that she didn't see it on the coupon itself but b/c her MANAGER told her this, she wouldn't accept it. That's False Advertising people!!!
I was so frustrated by this point that I told them to keep the order and I left disappointed, frustrated, furious and hungry. I drove home only to find that nowhere on the mailer did it say dine in only.
Overall, HORRIBLE customer service yet again. I'm really disappointed b/c from what I can remember, the food was pretty decent...
One more thing while I'm at it. For those of you that don't have the luxury of dining in, be aware that they charge a $2 fee (for every $25 increment) to pack your food to go. Who does that??? For the price you are paying to eat there, seriously?!
Like I said, you're better off just going up the highway to Razzoos. They have a much friendlier environment / hostess / wait staff and their food is really good to!
This was horriable
I can't believe my husband paid the bill!
I got better food at the airport during the delay!
Love Gumbo's in Round Rock. I've been a happy frequent customer of Gumbo's in Round Rock for several years. The food and service have always been excellent. I often dine alone and the waitstaff takes the time to make me feel like I am a valued customer, even if I'm only one person. The owner, Shuler, always greets me whenever I visit and I enjoy taking visitors out to eat there. The patio and music outside is fun. Round Rock needs quality white table cloth restaurants and this is a good one. But really, though, people should dress appropriately to dine in a fine eating establishment. Shorts and flip flops are not welcome EVERYWHERE.
In response to......
In response to the previous review....
There were not any patrons waiting to be seated! That alone should speak for the quality and service of the restaurant. The previous review must have been written by an owner of the restaurant or manager. Completely false!
Do not waste your time or money on the Gumbos in Round Rock!
It is definitely worth the drive to Austin to dine at their location!
Best Place in Round Rock and Austin.
This is in response to the gentleman who wrote the previous email. As it happens, I was a spectator waiting to be seated that evening when this pompous man and his group came into Gumbos. Their reservation was for 6:00 and at 6:03, all hell broke loose with this man and his family. When the owner came out to kindly and professionally approach the group, they said, and I quote,"I am counting up the comps you are going to give my group once we get sat. The owner offered drinks but they only wanted alcoholic drinks which is against the law to comp. If you ask me, they had partaken enough alcohol prior to arriving that evening. My wife and I frequently dine out and very frequent diners at Gumbos in Round Rock. In all of my experience, I have never experienced such a rude crass man such as this gentleman. As a matter of fact, I asked the owner if she knew his name and would she mind if I called him, she denied me the pleasure of giving me his name and his phone number so I could personally remark on his rude and holier than thou attitude that evening that he so diligently portrayed to all in the front foyer. I don't blame the management for making a professional decision that if they had a customer who was infuriated by the time 6:06 came around at not being seated, it was quite obvious that they could jump through hoops and not satisfy this group. It was not to the benefit of them nor their valued regular sane customers to perpetuate in attempting to satisfy this unreasonable group.
The food here is wonderful and worth the drive from Austin. It shames me to think that with what is going on in our world today that a group of 10 would make such an ordeal waiting for their reservation. Good grief, what is this saying to society? I said a prayer that evening for this man and his group to please allow him to wake the next day feeling thankful that he woke up and that he was able to drive and eat. Apparently, this is one of those unanswered prayers.
Terrible Restaurant and Staff!!. Do not waste your time or money on this restaurant!! The owners will tell you over the phone that they accept reservations but when you actually arrive they will tell you they do not accept reservations and make your party wait. This has happened to me 4 times! My party waited 30 minutes! The staff and owners were VERY RUDE and after confronting the owners on having to wait 30 minutes they asked us to leave the restaurant because they didn't feel they would be able to please my party. The food is also very over priced and not as tasty as one would imagine for having to spend so much money.
Happy Hour here ROCKS!!!. I discovered the happy hour one day while waiting on family for dinner (which is always a treat). They have very reasonably priced drinks and some of the most delicious appetizers I have ever tried. I took a very large group of co workers here and they all loved it! The service was great and so was the atmosphere, I can?t wait till the next happy hour here!
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