Radisson Hotel and Suites Austin

Worst Hotel Experience Ever. I had the worst experience I've ever had at any hotel at this one. I booked my brother and his new wife a suite the night of their wedding and my other brother booked a couple of rooms for us and some friends. First, they confused our reservations. Heaven forbid two people with like last names make reservations for the same night. Second, while checking in I asked the woman at the front desk if they validated for parking and handed her my parking ticket, in the confusion of their screwing up our reservations she never gave it back to me. When I remembered it later and went down to pick it up, instead of giving me back my original ticket, they gave me a "Guest Parking Pass" and charged my bill $15 extra. I argued that it would have been nice to be warned about such a high parking price when making the reservation and they simply said one should expect it downtown. The next day, when leaving, my brothers who arrived at the same time paid half as much for parking using their original tickets. I got charged twice as much because I bothered to let the Radisson staff know I was their customer than if I had been some random person off the street using their garage. I've called to complain and request a credit 3 times and have been thoroughly brushed off by the staff. I have a list of other complaints (room was freezing, ice machine didn't work, soda machine didn't work), but this was the one that crossed the line. Do not stay here! Service is horrible!!…

Superlative downtown and river-front location make this contemporary hotel an ideal spot for business and leisure travelers.. In Short
With 413 rooms, including 99 two-room suites, the Radisson is one of downtown Austin's finest hotels for groups, business and leisure. Rooms feature Sleep Number beds, high-speed Internet access (for a fee), coffeemakers and views of downtown or Town Lake. There is a cozy lobby with plasma TV and sitting area, a fitness center with Cybex and Universal workout equipment and a large outdoor swimming pool. There's even an on-site Starbucks and T.G.I. Friday's restaurant.
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