Serranos Cafe & Cantina
(512) 302-1400
1111 Red River St
Austin,
TX
78701
30.2713
-97.7353
Neighborhood: Downtown
What People Are Saying About Serranos Cafe & Cantina
The Editor
Contributor
Citysearch
This dependable chain serves up tasty Tex-Mex standards, like chicken enchiladas, fajitas and taco salads.
User Reviews
sehhey
March 24, 2009
Recently I visited this restaurant and feel that I need to pass on how bad the experience was: Server was very slow to come to our table and seemed disinterested. I ordered tea for my beverage, the only time I could get a refill was when I flagged down a waiter from another table. When the food came out, our server said he would be right back with the tortillas. When the food came out the Chicken Fajitas my wife ordered were swimming in a broth and had an off taste, we decided to send it back and see if it could be served without the broth (like normal fajitas?), ideally we would have sent this back when he brought out the tortillas, but it was a good 15 minutes before we saw him again. We sent them back, they came back without the broth but still with an off taste so my wife didnt eat them. The Carne Guisada wasnt much better, but I was extremely hungry and ate it anyway. My wife made the comment that it tasted like Dinty Moore. Heres the rub, we were tired after a long day and had a trip back to San Antonio ahead of us, so we were ready to shrug off all of the above and get out of there (lesson learned), however, the least I could do was ask the waiter to pass on to the kitchen our dissatisfaction with the quality of the food served. Our waiters response was to comment that I had ate most of my food (smart aleck). I told him I wasnt looking for money back, only for him to pass on the message, whereupon he mumbled something about next time I come hell make sure to cook everything himself (condescending). Neither of these responses was appropriate, he had a chance to save the situation and didnt care enough or didnt have the training to pull it off. I googled this restaurant and saw most of the comments being posted were about the bad service, so Im not confident that theyre doing anything to correct the situation. The service issues need to be addressed if they care to stay in business but if they dont care I just hope the demise is a quick one so that others do not have to suffer through a bad experience like ours.
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ally9024
December 23, 2008
I love the food at Serranos! They have great food and great margaritas; however even the great food and great ambience cannot make up for the service. I have been to the Serranos on MoPac and Red River -- service not so great at either location. We like to go on Monday nights because of the Buy 1 Get 1 Enchilada meal ... well last week and this week, our order was messed up both times! Our food came out and it was not what we ordered. I got a chicken enchilada with refried beans when I asked for Beef Enchilada w/ black beans! I know they have a really high turn over rate with their staff, so it is unfortunate that most wait staff there is new - and it shows! All of the times that I have been there, the wait staff does NOT write anything down! I think that is why they mess up so many times. I keep going back for the food (even if it's not what I ordered ...) because it's a great atmosphere and such good food! and they have parking ...
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justeatit
June 23, 2008
This place has really great food, everything tasted very fresh! The Margaritas are wonderful. I love the ambiance. Only complaint was the service. I think our waiter was a word citysearch won't let me use, but it begins with a J has an ER in the middle and ends with K. He sighed a lot and made us feel like he was doing us all a favor. I even had to order my last margaritas from the bar and take them to the table myself, because he was MIA. Just ditch the dork and it was a great place.
read full reviewThe Details on Serranos Cafe & Cantina
Save Money:
There are several weeknight specials, such as the two-for-one Monday night three enchilada plate.
Category:
Payment Methods:
Gift Certificate, American Express, Visa, Discover, MasterCard, Travelers Check
Restaurant Special Features:
Local Favorite, Family-Friendly Dining, People Watching, Lunch Spot, Group Dining, Cheap Eats
