Serranos

the worse ever

by hanhthai at Citysearch

ok

A Wonderful Find

by RadMaxRobin at Citysearch

My boyfriend and I stumbled upon Serranos yesterday just driving around. Bored with our usuals, we took the opportunity to try something new. Even from the car we could see the charm right away.

We were seated right away (it was about 4 on a Sunday) and our waiter was quick to get our drink orders. My boyfriend asked about the tequila and he seemed knowledgeable about their selection, so we let him make the decision on which tequila to be used for our margaritas and Mexican martinis. They were amazing! Trudy's was a favorite, but they may have them beat. One down side, the glasses were warm and I don't think he noticed. It is alright though, the drink itself made up for it.

While waiting for our food, another staff member came over and spoke to us for a minute (we had our four year with us and he draws people in all the time). She told us about some of the events held there, one with a party of 800! Both she and our waiter were very friendly and had an Austin way about them.

Our food was fantastic, being a vegetarian I had a few more choices than veggie burger or salad. The salsa was super fresh and my spinach enchiladas were something to write home about :) My boyfriend had the steak fajitas with their version of bar be cue sauce, he said they were great. OH! and they have a kids menu and made chocolate milk for my son...he is easy to please, but still, I always appreciate when a restaurant can, it means we can go back.

Overall a fine experience, he really look forward to going back!

• Pros: Atmosphere, Friendly Staff, Magaritas

Great location, not so great experience

by sehhey at Citysearch

Recently I visited this restaurant and feel that I need to pass on how bad the experience was:

•Server was very slow to come to our table and seemed disinterested.

•I ordered tea for my beverage, the only time I could get a refill was when I flagged down a waiter from another table.

•When the food came out, our server said he would be right back with the tortillas.

•When the food came out the Chicken Fajitas my wife ordered were swimming in a broth and had an off taste, we decided to send it back and see if it could be served without the broth (like normal fajitas?), ideally we would have sent this back when he brought out the tortillas, but it was a good 15 minutes before we saw him again. We sent them back, they came back without the broth but still with an off taste so my wife didn’t eat them.

•The Carne Guisada wasn’t much better, but I was extremely hungry and ate it anyway. My wife made the comment that it tasted like Dinty Moore.

Here’s the rub, we were tired after a long day and had a trip back to San Antonio ahead of us, so we were ready to shrug off all of the above and get out of there (lesson learned), however, the least I could do was ask the waiter to pass on to the kitchen our dissatisfaction with the quality of the food served. Our waiter’s response was to comment that I had ate most of my food (smart aleck). I told him I wasn’t looking for money back, only for him to pass on the message, whereupon he mumbled something about next time I come he’ll make sure to cook everything himself (condescending). Neither of these responses was appropriate, he had a chance to save the situation and didn’t care enough or didn’t have the training to pull it off.

I googled this restaurant and saw most of the comments being posted were about the bad service, so I’m not confident that they’re doing anything to correct the situation. The service issues need to be addressed if they care to stay in business but if they don’t care I just hope the demise is a quick one so that others do not have to suffer through a bad experience like ours.

• Pros: Ambiance
• Cons: Food and Service

Average.

by ally9024 at Citysearch

I love the food at Serranos! They have great food and great margaritas; however even the great food and great ambience cannot make up for the service. I have been to the Serranos on MoPac and Red River -- service not so great at either location. We like to go on Monday nights because of the Buy 1 Get 1 Enchilada meal ... well last week and this week, our order was messed up both times! Our food came out and it was not what we ordered. I got a chicken enchilada with refried beans when I asked for Beef Enchilada w/ black beans! I know they have a really high turn over rate with their staff, so it is unfortunate that most wait staff there is new - and it shows! All of the times that I have been there, the wait staff does NOT write anything down! I think that is why they mess up so many times. I keep going back for the food (even if it's not what I ordered ...) because it's a great atmosphere and such good food! and they have parking ...

• Pros: good food and margaritas. parking lot. ambience
• Cons: WAIT STAFF

Great Food and Margaritas!

by justeatit at Citysearch

This place has really great food, everything tasted very fresh! The Margaritas are wonderful. I love the ambiance. Only complaint was the service. I think our waiter was a word citysearch won't let me use, but it begins with a J has an ER in the middle and ends with K. He sighed a lot and made us feel like he was doing us all a favor. I even had to order my last margaritas from the bar and take them to the table myself, because he was MIA. Just ditch the dork and it was a great place.

• Pros: Food, Margs, Pretty Place
• Cons: Wait Staff