Austin >Lodging > Austins Inn At Pearl Street
*Sigh*...where do I start.
Let me start on a positive note and praise just how beautiful this piece of real-estate is. It's nestled in the downtown Austin area and is surrounded by lush green trees. This is why I feel in love with the place (because of the location). I went and viewed/toured the property with my fiance about 12 months prior to my wedding. We went on a tour with a lady named Shannon Lloyd (who I assume worked at the Inn part time). She was friendly and nice and gave us a tour of the property. She explained what we needed to hold the date and gave us a contract to look at.
I fell in love right away. I had this vision of a beautiful courtyard wedding taking place there.
Fast forward a couple of months and I stop hearing from Shannon and directly from JILL BICKFORD. Who is the owner of the Inn. She comes off friendly at first and loves to receive our payments for the wedding, however as the wedding quickly approaches she turns into a nightmare!
The week of the wedding when we were trying to iron out last minute details so became a big stress to us. She did not allow a space for our caterer to clean her dirty dishes after dinner, we had to provide our own tables for set up of our meal and deliver them BUT they could only be delivered the evening before, she interrupted our mariachi's at dinner over the DJ PA system to have our guests move a vehicle from the Inn parking lot, she did not have our tables set up and ready for our florist to deliver and set up the centerpieces, my father and other guest had to do that for her. My parents arrived at the venue at 4p.m. which is the time she stated vendors could start setting up and she charged us extra for doing so even though she needed help setting up?! RIDICULOUS! During the reception she threw a chair across the deck in a rage because a guest of ours had moved it there and "it was in her way." The bar tending service she provided was unsatisfactory to our standards as she only hired one bartender/ one bar for 200 guests. We had to provide our own ice, cups, and garnishes for the bar as well (NONE OF THIS WAS WRITTEN IN THE CONTRACT). The cake cutting service she provided was also the bar tender who was supposed to be tending to the bar. After we cut our cake the bartender left the bar to serve the rest of the cake for us. Once again, I had my own guests behind the bar serving drinks to other guests. She charged us to pick up and dispose of the cups from the tables that HER bar provided. She also charged us for throwing rose petals on the ground as part of our send off. THEY WERE REAL, BIODEGRADABLE ROSE PETALS!!! REALLY?!! The icing on the cake is when my newly married husband and I decided not to stay the night because of how unprofessional she was even though we already paid a $200 fee for that as well. We drove around that night in search of a hotel because we wanted to get as far away from Jill as possible.
In the end, out of our $500 refundable deposit she stated we were only getting back $30 & we still haven't received that yet.
MORAL OF THE STORY: JILL BICKFORD IS AN UNPLEASANT PERSON TO WORK WITH!!! SAVE THE HEADACHE AND LOOK ELSEWHERE & thank God for my husband and alcohol because that is the only reason I enjoyed that night.
Great hotel BUT... It's a great hotel but if any of you are looking to save some $$ then book it at goo.gl/FPxYD They have some of the best hotel deals on the web!
Pearl St., excellent B&B. I had a really good stay and will definitely stay again. The staff was courteous and I loved the Safari room.
Great Location, Great Place!. What a neat place! Austin's Inn is hidden less than a block away from UT campus, but somehow manages to be private and quiet. Each room has a neat theme such as Safari, Library, etc. We stayed in the French Room, a Continentally-decorated room with a vintage claw bathtub! The staff was excellent, helping to ensure we had a great evening. Would definitely recommend it to anyone.
Beautiful and Serene. My husband, 10-year-old daughter and I wanted a break from our usual Friday night routine which is usually dinner and a movie. We did something totally different for us which is stay at a B&B! We live in Austin and wanted a quiet, pleasant stay somewhere without having to drive to the Hill Country. Austin's Inn at Pearl Street was the perfect place. Beautiful architecture, authentic interior design and themed rooms that were so beautiful. We stayed in "Library" room. Accomodations were very comfortable, everything was super clean and staff was friendly and helpful. The deck/patio area was beautiful at night and it didn't even feel like we were in Austin. It was comparable to or better than some of the B&B's we have visited in Fredericksburg. We had a nice relaxing time and it was a nice break from our usual routine. And my 10-year old was not bored! Beautiful stay!!!
Hidden Gem. The Austin’s Inn At Pearl Street is a lovely boutique B&B that must be seen to be appreciated. My recent stay was memorable due to the properties staff as well as the gorgeous grounds and the uniquely appointed and extremely comfortable rooms. The proximity to the many museums, UT, the capitol, Zilker Park, the diverse dining opportunities, and the downtown night life make for a quick walk or a short cab ride. This wonderful place would be the perfect setting for a weekend getaway or a special event.
Back In Time. I recently had the opportunity to stay at Austin's Inn at Pearl Street. The hotel is located in the Judges Hill area. I grew up in Austin and this was like a trip back in time to for me. The rooms are all individually themed. I stayed in the Safari room and the appointments immediately transformed me to the plains of Africa. The hotel is conveniently located within walking distance of UT, several museums, and the capitol; downtown, 6th street, and Zilker Park are just a short cab ride away. The grounds offer a large deck area underneath old growth Pecan trees that is perfect for socializing. It was a very enjoyable stay and I look forward to my next visit.
mysterious and exciting. This was my first stay at the Inn at Pearl Street, my first time to a boutique hotel! I will never go back! I loved how each room was themed and styled so different, each feeling as though I was actually traveling somewhere else.... Everything was so "comfortable" and "home-y" while still being in a new place on an awesome vacation. It was awesome being able to experience something so different, while being close to all the hot areas of Austin. The staff was SO helpful and genuine. I loved the lighted patio out back, and the safari room!! I will definitely be staying here again, and recommending it to friends and family. I wish I could live here!
Absolutely Blissful. I recently had the opportunity to stay at Austin's Inn at Pearl Street. I had no idea this place even existed, but I am so glad that I do now. It is simply gorgeous! The rooms are beautifully decorated. The garden area is very shaded and relaxing. I stayed in the Gothic room and really enjoyed being able to enjoy the morning on the balcony. Staying in this room w/ it's marble bathroom made me feel like royalty. I honestly cannot wait to return.
A Hidden Gem. We recently had the opportunity to stay Austin’s Inn at Pearl Street. We thoroughly enjoyed our stay and find the place to be very interesting and unique. The attention to detail is unsurpassed. Everywhere you look, there is something to see, both inside and out. The garden area is very shaded and inviting, and is a nice place to sit and enjoy a cocktail in the evening. We stayed in the “Far East” room and thought it was beautiful and the bed was very comfortable. The Inn is full of antiques, but also has all the modern conveniences you would expect in a 5-star hotel. This is a great Inn in a great location!
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