Austin Music Hall

GREAT CONCERTS. I have heard many mixed reviews in the past year about the Austin Music Hall and although the venue did have sound problems at the beginning all the issues have been fixed. I have seen many shows at the venue including Incubus, Death Cab for Cutie, Matisyahu & Chevelle and the venue sounded great. yes it was crowded and the bar lines were long but that is how it is at every sold out show no matter the venue. All in all great place to see shows and looking forward to seeing many more shows in the future.…

Major, major, disappointment in the Austin Music Hall venue. So disappointing. Went to see Etta James on April 24th. My first time since AMH reopened. The acoustics were horrible. Equally disturbing was the fact that there is no barrier between the bar area in the back on the main floor area and the seating. In addition to the noise from the bar which is expected is the brightness of the neon lights and overheads in truly distracting. The seats are the cheapest, most uncomfortable ever! Pathetic...you expect a music venue to consider the patron's experience which should include sound, visual, comfort and security. I think they missed the mark on all four and I do not plan to go back until it is improved for real.…

Absolutely disappointing!!!. Absolutely disappointing!!! The security has no authority what so ever. We showed up two hours early to grab seats upstairs in hopes to see the band since the new seating was suppose to be so amazing…. Ummm seeing the bands didn’t happen. Everyone piled up in the walk ways and FIRE lane blocking everyone in the upper levels view of the stage. Oh and VIP seating ha what a freaking joke…don’t bother buying tickets for that…you can’t see the stage because of the inconsiderate people who block those isles. During the second act two of the security guys… a bald guy and a guy with a Mohawk were able to clear the way (thanks for that first time we saw the stage) but when Death Cab came on they lost total control. To top it off the VIP isn’t clearly marked and this woman security guard chewing the hell out of a straw due to nervousness I’m sure, kept having to chase people off yelling “VIP ONLY!!!!”

Seriously I was told they remodeled in order to improve the venue. Instead it was a total disappointment. If you are going to have seating upstairs there should be a limit to the amount of people you allow up there along with sitting should be mandatory. If you want to stand go down stairs!!!

If you are going to be a security guard you should be able to maintain authority yet remain polite at the same time. I heard a lot of people complain about the way there items were searched. I understand they check bags for everyone’s safety but you don’t have to be rude while doing it.

I think whoever is in charge of this venue needs to not just work on the improvements to the building but work on the quality of customer service they provide as well. Keep in mind that we pay to not just listen but to see these bands and if you can’t provide that service than you have failed. To sum it up Death Cab for Cutie sounded amazing but someone should tell the people standing they should reconsider the shampoo they use.…

made the experience of seeing my fave band less than stellar. I hate hate hate the "new" music hall. I saw my favorite band there last night and was so utterley dissapointed at the venue. The door security could not get their act together, and I eneded up having my purse searched four times. When I finally got through the door the guy was so rude, telling me to back up and wait so he could finish talking to a fellow employee. then was like "did your bag get searched?". It was insanely over crowded and hot as hell. While I did enjoy the smoking patio, the upstairs is a joke. The bars are in the small hallway that leads to the "seating/standing area, so trying to get through is a nightmare. The security was so rude and kicked us out of the spot that we had and then let other people stand there. They made people sit on the floor during the first 2 bands. down stairs was a joke also. It was sooooo hot and horrible in there. I have never been in a venue that gets that hot and stuffy.

The sound in that place is less than stellar. I had a really hard time even hearing the show in some places. the sound did not flow well, and the top balcony was obvously inhibiting the sound for the back of the room.

I miss the old music hall, sure it was just basically an old big room, but the sound was way better and there was not a security gurard with a flash light in your face every second.…