Austin Shoe Hospital

05/25/11

Best L'il Shoe Repair Store in Texas!

by Jardin Blanc at Citysearch

The service at this particular Austin Shoe Hospital is outstanding. First of all, it is a pleasure to do business where you are always given a genuinely friendly and personal welcome. Next, the recommendations for repair are always clearly explained and accurately written up. Last, the quality the leather repair is first rate. Always! I have taken belts, shoes, boots, and purses for repair and refurbishing for over 15 years. A quality accessory can last decades, and the Austin Shoe Hospital on Windsor is responsible for some of my things going from new to cherished to old to vintage. Thank you for doing what you do so well, and doing it with that wonderful "old Austin" feel.

05/18/11

Best Leather Repairs in Town!

by coffield1914 at Citysearch

My wife and I have had shoes, boots, handbags, luggage and sandals repaired here since the 1980's. We would not go any where else. They repaired my favorite, custom made riding boots and they were better than new. Thank you.

05/16/11

Austin Shoe Hospital Brings My Shoes to Life

by melsmo29 at Citysearch

I love Austin Shoe Hospital. They are life savers, always bringing my shoes back to life. With just a little TLC, Austin Shoe Hospital makes my shoes look as good as new. I have been a customer for years and I wouldn't go anywhere else. I actually lived in NYC for 2 years (which I walked my shoes into the ground) and missed my local Austin Shoe Hospital. If you need to revive your soles, you must go to Austin Shoe Hospital.

02/20/10

Not What It Used to Be

by MomInAustin at Citysearch

I have been taking my shoes here since 1992, and have always been pleased with the customer service and quality of work until now. I took a pair of boots I love to have them re-soled. They quoted a week and a half to finish the work. It took two weeks longer than the date quoted for me to get my boots back, and when I finally got them (after many phone calls and them having to "find" my boots), I thought they had at least done a good job until I got the boots home and looked inside. The leather inside had been glued in with a large amount of glue smeared all along the inside sides of the boot, up the ankle and heel. Not only that, but the leather wasn't even placed evenly inside the boot nor was it adhered completely--which is amazing considering the amount of glue they must of used! And for that I paid $70 (and that was a "discounted" price for my trouble). All I can say is this is not the Austin Shoe Hospital I was familiar with in the past. They must have been bought out. Pity--I won't be back.

• Pros: New Soles looked great
• Cons: Lost Boots, Two Weeks over due, Glue Smeared Inside

06/21/09

Disappointed

by vintage21 at Citysearch

Poor sluggish customer service. I brought in a leather boot to have the zipper fixed, and they charged $50 and didn't even replace the zipper. Next time I tried to zip it up, it still didn't work. Got a refund, but it took some effort on my part.

• Pros: Convenience/Location
• Cons: Quality, Customer Service, Price