Austin >Pet Services > Midtown Groom & Board
1207 Baylor St, Austin, TX | Directions 7870330.277897 -97.752061
Neighborhoods: Old West Austin
Doggie detail to rave about!!! – I cannot say enough great things about the staff and services of Midtown Groom & Board! I brought my best friend, Vinnie in for a professional dog bath a few weeks ago and was so impressed I knew I needed to pass along my experience. In a nutshell, they did an amazing dog bath overhaul on my stinky yellow lab, called promptly to let me know he was ready and best of all.....he seemed to be happy as he trotted out to meet me donning his new bandana!
Thank you for the excellent customer service and your authentic love of animals.
Lori M. & Vinnie
Thanks! – As a Midtown employee for nearly two years now, I want to say thank you to our great clients (and their wonderful pups as well)! The shop has come along way in the past year and we couldn't have done it without you! We truly love your pets and are so happy to be able to provide great services for them.
We have some great specials going on, check our website or facebook page (Midtown Groom and Board) for details!
To those of you who have may have preconceived notions about Midtown, I ask you at least try us out, you may be impressed when you pick up your sleek freshly groomed animal, or tired pup from daycare!
And to past clients that were unsatisfied with our services, I respect your opinion and hope you have found somewhere great for your pup!
Hope to see you guys and your tail wagging companions soon!
-Brianna, Groomer/Front desk
I Don't Worry When I Board My Dog at Midtown...Great Place! – If you're like me, my dog is like my child. I'm very particular where I board him and who I trust. I've been boarding Otis at Midtown for almost 3 years now and wouldn't take him anywhere else! When I pick him up he seems happy, healthy and playful. The price is very reasonable and not much to pay for the peace of mind.
Bonus: The staff always greets my dog by name, even when I take him in unannounced for a nail trim!
Best in Town, with Austin Funky in Tow!!! – I have to board my dog on a fairly regular basis for my day job. I've been taking my dog Honeybee to Midtown for two years now, and have seen nothing but topnotch care putting my worried-mind-at-ease. She's stayed with them while recovering from injuries and on medication without issue. Location wise, it's just off Mopac making it easy for my commutes. And the way that Midtown staff dote on honeybee, I truly believe that she thinks she's going to the spa. i've seen how staff at MTG are sweet on my dog and others, which means they are carring towards animals. One more reason I wouldn't think of going anywhere else. Oh yeah, and they give pretty bitchin' haircuts.
Best Place! – I love Midtown! My dog boards there and goes to doggie daycare. She loves it and the staff are wonderful with her! She gets groomed there too and I have had great experiences! I was surprised by some of the other reviews. Not my experience at all! They have completely renovated the facility and it looks great and the staff are super-friendly. I wouldn't take my dog anywhere else.
Thanks for a great review!
Why even bother? – We have a long hair blue Persian, who was a Town Lake Shelter rescue. Her life had already been tough and got even tougher once she crossed the threshold of Midtown Grooming. All she needed was a bath and a trim, what she received was a whole day of sitting in her carrier and lying in her own urine. The groomer was extremely unprofessional starting with cancelling the first appointment. When she attempted to groom her, we were informed that her skin was too fragile and she had clumps of knotted hair. All of these statements were untrue. Following up with the Vet, per recommendation via the groomer, he had no idea what would make her claim that her skin was fragile. As far as the knots there were none. When we first got her out of the shelter she was massively knotted and they were able to give her a lion cut no problem. Some thing stinks there besides the cat I brought home from Midtown Grooming on Baylor Street.
We regret that this client was unhappy. While it is rare, we do occasionally have to refer an animal to the vet to be groomed due to health conditions or behavior. This is entirely for the safety of the animal. Cat skin is much more loosely connected to the underlying structure than most animals. This contributes to feline flexibility, but it also contributes to difficulty in grooming. Cat skin that is even slightly dehydrated can open up very easily with the touch a blade. Our professional Groomer followed our policies and made the animal?s health and comfort her priority. We are surprised that this client's vet was not familiar with the sensitive nature of cat grooming and their skin. It may also be a misunderstanding. We were not given the opportunity to speak to the vet. We hope this client is able to find someone who will continue to groom their cat safely and humanely.
Gross Facility!!! – I was recently referred by a friend here, and so I wanted to see what kind of boarding facility they maintained for when I leave for Christmas break. I was displeased to see tons of cramped kennels on old dirty floors, and old ratty walls falling apart all over. The backyard had no grass?? And the staff all seemed stiff. No thank you.
I'll keep looking.
Midtown Groom & Board is housed within a historic100 year old home. The new owners of the Midtown facility have completely renovated the building, grounds, and kennel. We do use wire style kennels at the recommendation of behavioralists because they are the same crates that owners use at home and, therefore, re-create a similar feeling for the dog. We disinfect our facility daily with veterinary-grade products. In addition to keeping a sanitary facility we are very strict about vaccinations. We do not, however, have grass in the back yard. After consulting with landscape architects, it was determined that planting grass would be very wasteful of water and that the grass would have difficulty taking hold under running and jumping paws. We'd encourage anyone to visit our website and, even better, our Facebook page where you can see photos and videos the dogs in our yard frolicking and.... being dogs!
Why is she ALWAYS SO RUDE! – I have been going to Midtown now for about 4 months. The grooms have been consistently good but the woman that always meets me at the front desk (tall with dark straight hair) is beyond rude. The first time I went I gave her the benefit of the doubt and thought everyone can have a bad day. The next time I thought maybe she didn't like me or my dog but I found out she doesn't even groom my dog and all the other staff members say he's a sweetheart. The third time I realized she was as rude to everyone as she is to me. I've gotten to the point if she is working the front desk I'll wait on the front porch until someone else comes up to help. Her attitude is always very standoffish, sharp and condescending and I just don't know why. I even had one of the other customers make a comment about her once we got outside. " What's up with her?! She needs to lighten up!" This business needs to take note and either give her some lessons in public relations or not have her work the front desk.
Very Happy!!! – Finally a grooming shop that knows how to do Portuguese Water Dogs!
Good Groom, but Rude – I brought my Labradoodle to Midtown and while I was happy with my dog's haircut, I was told by the groomer that there is "no such thing as a Labradoodle breed cut". I had asked for a breed cut and I thought that since they are such a popular breed there would obviously be a breed cut. I also asked her to make my dog look more like a Lab than a Poodle. I felt that I was scolded for not embracing the Poodle 1/2 of my dog. The groom ended up looking clean and even but I thought the groomer could have handled my requests better.
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