Ace Custom Tailors
Austin, TX 78703-4118
Phone: (512) 478-9965
- Cross Street:
- Lamar Boulevard
- Best of Citysearch:
- Tailor 2006, Tailor 2006
- Hours:
- Mon-Fri 7:30am-5:30pm, Sat 9am-2pm
User Reviews for Ace Custom Tailors
06/13/2008 Posted by lalaaustin
I have used Ace Tailors several times, mostly because it was convenient and I didn't know where else to go. I have experienced many of the same problems as other reviewers. They take forever to finish jobs (I think because they agree to take on too much, then underestimate the time to return items), and last time I went they could not seem to locate my item. They put me on hold forever, then said they would call me back and never did. Their prices are also ridiculous. Last time I went, they charged me $20 to hem a pair of pants. Pants that weren't even lined!! There was nothing different or unique about these pants for them to charge $20. And as though it's not already obvious, their customer "service" is horrible. They don't seem to care whether they do a good job or have your alterations done when they say they will, which is important if you need the alterations done for something like an interview or event. You just can't rely on them to have them completed by the time they say they will. And even then, you may get your item back and still need additional alterations because the work is so bad. STAY AWAY!!
Pros: what pros?
Cons: lousy customer service, lousy work, lousy prices
03/26/2008 Posted by AustinStudent
I have been to Ace Tailors several times after recommendations from friends and have made a resolution to find a new tailor! First problem: They very rarely agree to tailor my clothes. Of the four dresses I have asked them to take in, they have done 2 (and very poorly). After trying them on and pointing out that I needed the sides taken in, they told me it would be too hard to do and wouldn't really be possible! One dress was an expensive, straight fitting shift dress that was just too big. (I wear a 2-4) They told me they couldn't take it in b/c it didn't have side pleats (it had pleats at the bust only), and I thought "You're a tailor! Put in pleats!" I guess they don't know how? Another dress had an empire waist, I wanted it taken in along the side seems below the empire waist, and they claimed they couldn't without messing up the dress. Another dress had an asymetrical hem that I wanted taken in to be a straight hem. They said they couldn't do that b/c it was top-stitched. If ever they agree to tailor any of my clothes, they do nothing more than I could've done myself w/ a sewing machine and send the clothes back to me looking almost identical to how I bought them.
Pros: good location
Cons: terrible service, lack of know-how
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