Austin >Fitness > Pure Austin Town Lake
907 W Fifth St Ste 201, Austin, TX | Directions 7870330.269777 -97.753271
Horrible policies and service! – I paid roughly $930 in advance for an "executive" membership that lasts for 13 months. Soon after, I got pregnant and Pure Austin offers absolutely no regular prenatal programs, unlike some other gyms and studios in town, such as LifeTime Fitness or Yoga Yoga. I tried in vain to cancel my membership and get some of my money back, but the gym and their billing service wouldn't let me. The gym could not have been less helpful or understanding. DO NOT JOIN PURE AUSTIN if you want any flexibility, or think you may move or need to cancel! THey have TERRIBLE customer service and policies. They also have terrible options for pregnant or postnatal women and don't offer childcare. Join another gym, such as LifeTime!
Loud but nice, avoid Mondays – Pure has nice selection of equipment. Good selection of classes. Equipment is well maintained & very clean. Bathrooms and locker rooms are very clean.
Gym is too loud. I have to yell to workout partner. The bike classes are open to the rest of the gym. So you have to listen to bike instructor's 70s-80s pop music as you try to work out. Instructors are over-priced, some are worth the price (Paul) others not even close (Rick).
Great Gym! – I love it at Pure Austin! I am also a Curves girl and wanted another gym where I could be accepted and treated with respect even though I am not in shape. I also need a place where I could get my cardio in to supplement my Curves workouts.
You get what you pay for! When you walk in you are greeted by the staff. They give you towels for your shower and answer any questions you may have. Equipment such as the elliptical machines are open and I don't have to wait to get on them. Classes do not cost extra. It is clean and the overall environment is one of acceptance so this motivates me to workout even more. I feel like a team player on the team of Pure Austin!
Worst GYM EVER!!!! – This place is terrible!!! I joined when I was working down town and it was ok. I liked the classes. When I relocated to West Austin I wanted to cancel my membership. My contract was over I thought it would be a snap. It wasn't!!!! First they made me call a collection agency . It took an hour on the phone to get them to cancel my membership. They made me pay for a full extra month. That made me unhappy, but I accepted it. THEN... IT TURNS OUT THEY HAD NOT CANCELED MY MEMBERSHIP. THEY CHARGED ME FOR THREE MORE MONTHS. Pure Austin denied any responsibility. The collection agency would not give me a refund either. So... I had to have my credit card company stop payments to them. Which is a pain in the neck. Overall I would not recommend this gym.
Quit yer belly achin' and grow the F up. – I'd been looking around at the different Gym options around town and was won over by Pure. The facilities are clean and the atmosphere is great. The variety of classes they offer with the membership is enough to win me over even if I never used any of the machines. Plus the YMCA which is right down the street from Pure I figured would offer a much cheaper membership, To my surprise the Y is almost as much as Pure.
I would now like to take issue with the last 2 reviews. The standard document that they gave to me and I assume they give to everyone is a piece of paper called The Membership Menu. On it are 5 different membership options. Power (pay $150.00 up front and go 59 month to month), Executive (Pay $858.00 in one lump sum for 13 month) , Quarry (no initial fee, $69.00 a month, only valid at Quarry lake location), 6 months (525.00 lump sum for 6 months) and 3 months ($325.00 lump sum for 3 months). Right beside the details of the power membership is says 1 YEAR TERM and it is not in small print. Just like cell phone companies it is pretty standard for a gym to make you commit to a certain length of time this gym does not hide that fact. Also on the last page in the binder they give potential customers it lets you know all about ABC financial services and how they will be handling your billing, again this is not in small print. For people that don't want to commit to a year (like myself for example) they offer a very reasonable 3 or 6 month plan in addition to just being able to pay $15.00 each time you go. So come on. You sign up for the year term and than despite all your new years resolutions you realize you are actually to lazy to go to the gym regularly enough to make the money you are spending worth it and then it's obviously not your fault when you want to back out of the legally binding agreement you entered into. Take a little responsibility for your life and grow up.
A loyal fan of Pure Austin.
And no I don't work for them.
Read the fine print! – I loved Pure Austin when I first joined. Tons of space, lots of machines, no time limit on the cardio equipment. What's not to like? Unfortunely, I needed to change gyms. I went in to cancel my membership in person and I was given a card to a finacial cooporation in Arkansas. I called the number in Arkasas. This is where I found that I could not cancel my membership before one year. I went back to Pure Austin to speak to management the same day. No help there-it was all my fault. He passed my number on to someone else. She promptly called me back. Still my fault. Okay, maybe I was naive. I didn't flip the contract over and read the fine print. My point is NO ONE that worked for Pure Austin made me aware of the simplest and most important issues of the contract. Mainly, that you cannot cancel a membership prior to a one year commitment. Oh, and if you want to freeze your account, think twice. They add that time back onto your contract, meaning they extend it. I also found this out, not by anyone at Pure austin, but by speaking to another Arkansas phone representative. I will take partial blame. I assumed the sales girl was telling me all I needed to know when I sat down to sign the contract. WRONG. But what makes it okay for business to continue to request money for a service no longer wanted? It is not ethical. It is not moral. It is stealing plain and simple. Before you sign your name on that gym contract know all of the nitty gritty. Because that free gym bag you get with your membership may not be so appealing after all.
Impossibly to cancel membership – Took 30 Minutes on the phone, and then an email, and now 30 days. Completely absurd. Not a bad gym (although a bit of a meat market) but they really should bring their customer management in house or use a less confounded/time consuming option.
Best in Austin – This place is awesome. The staff is friendly and very professional. After going to another health club and treated like a number, I am very happy with the level of service I've received. I will never go back! They've found a member for life!
This place rocks – I love this place.It is so clean and friendly. They are not chewing gum and yapping on the phone while I am waiting on them. This gym delivers. It inspires me to do better. Thanks Pure Austin.
Will Ross is an excellent trainer. I highly recommend him. He is very motivational and really tailored my workout to suit my needs.
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