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Doctors >Lake Austin Asthma & Allergy
Find Another Clinic. I found Dr. Martinez through a family member. To set up an appointment to begin getting shots I could not get anyone to answer the phone. Then, when my family member set up my appointment that I could not keep they were irate. The office staff I've encountered are not very friendly and borderline rude. However, they do know what they're doing. The injection nurse is quite possibly the most contrary person I've ever met. She thinks she knows everything, she gossips about patients openly in the waiting room. She's rude and not pleasant to deal with at all. I will say this though, Dr. Martinez is great. He knows what he's doing, he cares about you as a patient, and will do anything in his power. His office staff just sucks!!
Hello, this is Dr. Alex Martinez, and I appreciate the comments posted here and apologize for the experience this patient had in our office. The review helped us address customer service issues and we have made some significant changes. In addition, the shot person that was mentioned is no longer employed here. I hope that maybe this patient can give us another try and experience the care that our office has to offer. Thanks again for helping us improve our business!
great doc. Smart, takes time with you, mindful of economic issues. Keeps his education up to date. Goes beyond the call of duty when necessary. This guy's top priority is helping patients any way he can. Spanish/English speaking office -- English skills very good, too.
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