MAACO of Austin TX

07/14/11

Terrible

by BuffordT at Citysearch

The work here is bad enough but the customer service is Horrible. I had some issues with the work and when I tried to address them with the manager he became very defensive. Cheap as they may be the bad attitude makes this shop a do not use.

04/30/09

Best value for your buck!

by TheHappyAustinite at Citysearch

My aunt gave me her old '96 Lexus SC300 after my 280z finally rusted through. The Lexus had been sitting in the hot California sun for about 10 years and caused the paint to peel off as a result.

I took it to Maaco and was quoted 2,000 dollars to repaint the entire thing, or 1,300 dollars to use the spot paint method for the stock maroon. That price included a giant dent near the left wheel as well. Actually, I think the paint job was about 600 dollars and the dent repair was about the same price.

I took the cheaper option, dropped it off and about a week later came back to a car that made my jaw drop. The work was absolutely splendid. It really did look brand new, and the dent was gone completely. For about 1,300 dollars, you really can't get a better deal anywhere.

Of course, the whole thing wasn't perfect. There are some minute places on the car where the paint has spilled over, and a piece of body molding came loose after the work. Plus there was a small scratch on the door and some more paint got on the exhaust pipes. These however, are quite small imperfections. If I wasn't looking too hard, I wouldn't even notice them, aside from the loose part which I just glued back in place.

The job isn't 100% perfect, but for getting a job that is 97% as good for a fraction of the price, I'll take it over the more expensive option any day.

• Pros: Friendly, fast, did a great overall job.
• Cons: There were some "minor imperfections."

03/17/09

Horrible service!!!! Definitely don't recommend!

by sn123 at Citysearch

This place has the worst customer service I have ever experienced. I was told I didn't need an appointment and then when I took my car in they said they were too busy to take my car so I would have to bring it back. I tried explaining that their reasoning made no sense. To say there is no need to make an appointment yet turn down customers for not having one is ridiculous! No one there seemed to care about how to resolve the problem. Pathetic!

• Pros: None
• Cons: Pathetic customer service

02/24/09

I won't be back

by tconnell06 at Citysearch

I really wanted to get the work done here HOWEVER the man in the office named Robert was so incredibly rude to me (and everyone I saw him attend to), that I decided to take my business( and my money) else where.

The managers need to take a look at having this abusive man in their front office.

• Pros: none
• Cons: rude robert

02/02/09

bad experience with Maaco

by Oikosguy at Citysearch

I had minor body work done and a paint job. Maaco did a poor job with the body work. While the dent they took out looks fine, the body panels were not corrected as well as they said they would be (I wasn't expecting a mirracle, just a good panel to panel fit). If I had known what the final product would look like, I would not have had Maaco do the work. While the bid for the work was several hundred dollars lower than the 5 or so body shops I spoke with, the work was substandard which explains the lower cost. The poor work performed on the panels was not even brought up until I noticed them during the inspection. The paint job looks good, but the clean up was not performed well (paint on stearing wheel, paint on rearview mirror).

To top off everything, they exceeded the estimate by over $150. I was not happy with Maaco and do not recommend them.

• Pros: inexpensive
• Cons: work not performed well, not timely, and cost more than initial estimate