South Lamar Animal Hospital
Austin, TX 78704
Phone: (512) 441-3192
User Reviews for South Lamar Animal Hospital
07/02/2008 Posted by LRenae
My family has trusted our pets to SLAH for about six years now and we wouldn't take them anywhere else. I live in north Austin and choose to make the drive south instead of switching to a closer clinic, just so that my pets can be in the most comfortable vet environment possible. The staff is knowledgeable and kind and throughout the years they've treated every one of my pets as though they were the most important animal in their facility, and it's that level of care and commitment that our previous vets were lacking. Dr. VanTrease is amiable, understanding, and compassionate, and when he delivered the news that my fourteen-year-old cat may not make it, it was done gently enough that it took some of the sting out of hearing the one thing no pet owner ever wants to hear. Even then, I was still given other options of treatment, just in case there was a way to save/help her outside of euthanasia, though that was the eventual, unavoidable outcome. (As I'm unfamiliar with technical jargon, the explanation was given to me in layman's terms to avoid any misunderstanding and it was very much appreciated.) Katy/Katie was excellent with my cat and treated her as though she cared for her as much as I did and that's such an important quality in any vet technician, considering how stressful those offices can be (especially for cats!). Dr. VanTrease understood my financial situation and did whatever he could to ease the burden by doing as much as possible for as little money as possible. I have never had the impression at any point that any employee of SLAH was in it for the money: They're there because they love what they do. Every single one of them love their patients and respect the patients' owners and oftentimes go out of their way to make the visit as easy and as pleasant as possible. For as long as SLAH remains in business, I will continue to take my cats in for any and every form of treatment, no matter which part of Austin I live in.
Pros: Staff, treatment, honesty
Cons: Occasionally difficult to schedule immediate appointments, though they do have a drop-off system
05/21/2008 Posted by LauraCreepy
This clinic has a lot of good things going for it. The staff does care about animals. The female vet is very good overall with quality, care and running tests. They have slightly dismayed me by forgetting to give me my cats meds or running an extra test when it wasn't needed but they made up for it by apologizing and taking the charge off the bill. Katy the Vet tech is always very kind to my cat and calls her beautiful even tho my cat is old now and does not bath her tail anymore and has black, gland residue. Overall it is a good place-you just have to have in your mind what followup your there for and the meds you need to pick up and keep them on track. Oh and the one female at the front desk with the eyeglasses is a really nice, fun person and makes you feel comfortable arriving and paying. I read the other comments and yes one girl at the front seemed to have some issues with being bitchy but hopefully she'll quit or see the light.
Pros: Katy-the vet tech, female vet
Cons: absentmindedness with running an extra test or forgetting to refill the meds
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