Austin >Heating & Air Conditioning > A Plus Energy Management, Air Conditioning & Heating
2116 White Horse Trail, Austin, TX | Directions 7875730.339059 -97.740487
Mon-Fri 8am-8:30pm ; Sat 8:30am-7pm ; Sun 9am-5pm ; Open 7 Days
A Plus installed my ac unit five years ago. I will not allow this company out to my home again. Every AC company that has been out to look at it since says crummy sloppy install. We have had three major repairs and the wiring redone. This is a bad install that just keeps on giving with followup repairs. Greg was very polite when he came to do quote on the initial install. After the paperwork was signed it was another story. I complained about rock wedged under slab to make level to BBB. Greg called me and was extremely rude. But I do think about the company every time I have a huge repair bill. The one I am currently dealing with will be $1800.00 on a 5 yr old unit.
Efficient Repair, Happy Consumer – They came out quickly (actually straight from home the morning of my call), diagnosed the problem quickly and repaired it to satisfaction. I was pleasantly surprised at the cost. I expected it to be higher.
The repair man was friendly and I appreciated his clean appearance.
I have used this repair company 2 times ( 1 time AC, 1 time Heater) and I recommend them pretty highly. I have had horrible service in the past by previous AC companies, but A Plus gave me a square deal.
Sloppy work, poor service, total rip off – I had a new HVAC system installed 7 years ago and it never really cooled the place. Today we are remodeling the house and discover that the system was installed terrible. The pipe that carries the cool air into the house was bent 90 degrees crimping the cool air into the house. After more investigation we discover what a slop job they did. I bought the annual AC heater check up and they basically come to the house and do nothing. After one check up the heater suddenly stopped working. They claimed it was not their fault but I bitched so much they finally came out and fixed it. Then they tried to charge me for the visit to fix the heater they broke. I refused, Take you business elsewhere and save yourself the time, money and frustration of working with these folk.
HIGH PRICE - BAD SERVICE – I called these people about my Mother's AC and they treated me like I was going to rip them off because I was calling from another location. After assuring them she would pay all charges before they left, they showed up and my mom said they were rude, messy and the house never did get cool even though the AC ran all night. The next day I called another company and they charged half what this company did and it's still working fine. There is no point in talking to the owner either. Leave these people alone,
Factual Events – I called the company for an emergency air conditioning repair during the summer. They were quick to arrive, but that is the only good that came from it.
1) Because it was an emergency they charged 4 times more than other AC companies would have. $286.00 for a dual capacitor repair
2) They repaired it for the night, but a week later it broke down with the exact same problem.
3) When I called the company to come back...They stated it would cost me another $85 for a return service. Which I would not pay for.
4) I called another AC company for emergency, and they charged $75.00 total to replace the dual capacitor.
5) The other AC company reviewed the part that A-Plus put in and said that it was completely the wrong part.
Since another AC company has fixed the repair I have not had any problems since (3 months of hot weather). I will never recommend this company to anyone, they will not provide any Warranty for a repair that they do. Even within the same week of replacing the hardware.
Pesto242 left out several critical pieces of information. First, there were more repairs necessary to complete the work (after installing the capacitor) that he declined to have done & was to do himself. After attempting to complete the repairs & calling another company, the customer called us & said it still didn't work. Even though our service invoice states "all warranties are void if system is opened or serviced by anyone other than A-Plus". When he called we told him that after re-diagnosing his current problem, we would not charge a diagnostic if the problem was ours, but if it was a different problem we would charge for the repair. He said he would not pay anything regardless of what we found out. At that point, we declined to go out since the customer refused to pay if the fault was not ours.
Fast, professional, friendly company – Our 19-year-old AC system completely kicked the bucket (compressor died) on a Sunday afternoon in early June. We had had Strand Bros out the night before to clear the lines when we noticed water in the garage, so we called them again. We also picked 2 more companies out of the Yellow Pages, including A-plus, and left messages. Strand did make it out that evening, which is when we got the bad news. The soonest they could get a sales rep out would have been Monday after 3 PM, and they could not tell us how soon after that we'd get a new system. We made a date with them anyway, and left messages with the other 2 companies to cancel. Meanwhile, the house was rapidly becoming an oven. By 9 PM we were debating whether to pack up ourselves and our three dogs and head for the hills (MIL's house in Pflugerville), when A-plus called (even though we'd cancelled) just to doublecheck that everything was under control. The owner told us he could be at our home by 7:30 the next morning and, if a new system was needed, we could likely get it the next day. He showed up at 7:30 on the dot on Monday morning, checked everything out, verified the system was DOA, and discussed our options. We elected to buy a Lennox system with the weatherization pkg, since we already knew we had almost no insulation left in the attic of our 45-year-old home. Naturally it wasn't cheap, but the price was less (by several thousand dollars) than what Strand quoted us for a similar system. The technicians, Gilbert and Esteban, arrived 1 1/2 hours later and were absolutely great, very friendly and professional. They had the system up and running by 2 PM. So all in all, we went less than 24 hours without AC. With the new system & new insulation, our house stays wonderfully cool w/ the thermostat set at 79-80?, and it kicks on a lot less often than before, even in the past month of 100? days. We would recommend this company to everyone! As a plus, Debbie and the office staff are super friendly & helpful.
Oveer pricing – LOST A CUSTOMER I had a spark ignition module changed on a honeywell heater. A+ charged $320 for a part that cost $180 from distributors. I was told that included labor and taxes. this after a $55 diagnosis charge, with all work done on the first call. It took the tech maybe 20 minutes to replace the module. Module is on the outside and readily accessible. A total of $375. I will never use these guys again.
We have been in business for over 30 years because we are a fair and honest company. We cannot compete with a distributors wholesale price because all of our flat rate prices include the price of the part, labor to install the part, overhead to have had the part on the well stocked service vans, gas, and profit to keep the company in business and a 2 YEAR WARRANTY on the part! After reading this review, we compaired our prices to our competitors and found that we were fair in our pricing. We are sorry our customer was unhappy with our price. Customers are always given the choice to have us repair the their unit after we diagnose the problem and quote the price to repair it. We always re-check the unit after the repair to make sure everything is working properly. We do excellent work and stand behind it!!
NOT RECOMMENDED – A-plus made two trips to my home for duct repair estimates. I was initially told that they did not charge for estimates. During the first visit the owner looked at what needed to be done, told me it was hard to say how much the price would be until they began work but estimated between $200-400 dollars, then told me a technician could be out the next Wed. I had a meeting that morning and requested that he arrive on Wed. afternoon. The very nice technician told me that he was told to charge $500 and in confidence recommended that I call another company because that price was ridiculously high. He left to get materials and I made other calls and was quoted $150 from another company. When I called to cancel the owner questioned my ethics, basically told me the technician had been waiting for me all morning to return home (not true the technician told me he was at another job), and told me I owed $120 for the two estimate visits. No work had been done. He also questioned my ethics and basically said I took advantage of them by canceling the work request. He was ridiculously rude and I refused to pay for anything. PLEASE GO WITH ANOTHER COMPANY!!!!
After reading, I pulled customer file & saw the original estimate quoted for the work required was $450 to $500, after owner took care of taking down some sheetrock. I am not sure why she said $200. We do not charge for estimates on this type of work. After customer agreed for us to do the work, a technician went out to look at the job so he could bring the right amount of ductwork. The owner now wanted us to take care of the sheetrock. I believe the customer decided the job was more than she wanted & backed out after the technician left to get materials. Canceling the job takes money out of the technician?s pocket. The technician told me he did not tell the customer to look elsewhere. There was a charge after cancellation to cover the technician?s time after she said ?yes?. We?ve been in business 30 + yrs, pioneered the Austin Energy Duct Program, specialize in duct sealing & replacement. Not all companies are the same; we do great work & always stand behind it.
Editorial Review – Since 1982 this professional heating and cooling company has been installing, repairing and consulting with residential and commercial Austin-based clients.
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