Austin Energy
Austin, TX 78704-1194
Phone: (512) 672-0770
User Reviews for Austin Energy
07/31/2006 Posted by ava
I can't even begin to tell you how diappointed and angered I was at the management of this utitliy company.
Pros: none
Cons: many
05/21/2002 Posted by nathanstull_citysearch
Austin Energy is a very frustrating company to work with. I ended up moving away, but they never changed the name on the bill to my roommate. I called them wtice, once a month before and then a week before. I called a week or two later to find out they had no records of me ever calling them. I was forced to cut off the power to avoid additional costs. My ex-roommate was a flake, so I was left with a $200 bill because Austin Energy never changed the service after repeated calls. My choices were taint my credit or pay the bill. The worst part about all this is there is no other option for power. I have a friend who under went the exact same issues with the customer service. My advice: call them and verify, even if you varified already.
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