Guero's

Terrible Service filled with attitude and contempt.. In one word: Furious. Gueros does not take reservations. I understand that. To the point where I discussed it with a manager a week before I attempted to dine there. I called and explained that my wife and I are from Austin and were coming in for her birthday. We wanted to dine at Gueros before a show nearby. We have 15 people with us. His words EXACTLY were "We don't take reservations, but give us a call the morning of and let us know what time you'll be here. I'll make sure we put the tables together and put your name on the waiting list. It shouldn't be more than 10 minutes or so as long as you're all here on time."

I called the morning of. The hostess on the other end understood what I was talking about. "Sure.." she said... "I've got you down for 15 at 7:30, make sure you're all here by then!" OK Cool. We're going to get to dine at Guero's, and see our show. Everything she wanted for her birthday... Yeah right.

As soon as we walked in (5 minutes early) I could tell something was wrong. I asked the hostess right away about the party for 15 on the list. She stammered.." I uh...threw that sheet away. I'm sorry" OK, hmmm. I asked for the manager. I expected the "We messed this up let me fix it" attitude. Instead I got the "We don't take reservations dude, are you stupid?" Attitude. Well with a smirk I was told "Yeah man, I mean, we could get you seated in like an hour and a half, maybe two hours.." then "Well who did you talk to? Nobody would've done that!" Now they're questioning my integrity. Not well received in the service business my friends. Take a class or something.

Through all of this. I saw empty tables. It would have been some shuffling, but there was a way to accommodate us. Nope. As I tried to respond with a suggestion he turned and walked away, ignoring my party. My wife was just bummed out. That's where I'm upset. Not the wait but the treatment.

I apologized to everyone and called Botticelli's across the street where, after I explained what happened and despite their hour-long wait, the owner shuffled around the back patio and made room for my party IMMEDIATELY. the night was saved. Guero's did NOTHING.

Will this happen to you? Probably not. But it should be known that they took a time to shine and instead quite frankly shoved us aside without remorse.…

Eh.... Can the service at Gueros just get a little bit better please? I love the food and the margaritas are pretty good too, but this is almost always spoiled by moody waiters and 25minute refill or check delays. Please get some good waiters Gueros! I would love you so much more…