Austin >Clothing >
Shoes >Run Tex
422 W Riverside Dr, Austin, TX | Directions 7870430.259717 -97.748946
Am I a ghost? – I am not a person who writes reviews. In fact this is my first ever. Nevertheless, I feel inclined to let those in Austin know that this store is stocked by some of the rudest sales associates I have ever encountered. We sat for literally 5 minutes waiting for at least one of the 4 sales associates to acknowledge our presence--you know, at least make eye contact. Finally, one did come, but only to ask if he could use the foot measuring device on another customer who had just walked in. Luckily, that customer had seen us waiting and told the man to attend to us first. After that, the guy was nice enough, but the TOTAL lack of attentiveness and customer service left a bad taste in my mouth. Never again will I shop there.
Horrible service – I went into RunTex today and was not acknowledged by anyone there. There only appeared to be a small selection of shoes on a wall. There was a lot of other merchandise, but very few actual shoes.
No one approached me and asked if they could help or anything. I do not put up with horrible or nonexistent customer service so I left and will not come back. I've told all of my friends not to bother with them. Just order shoes online where you can get the same amount of customer service--zero.
I wish there was a better alternative in Austin than this establishment.
Lackluster Service – We too were disappointed with the service at the Gateway store. My wife had heard they were a great place to go for people new to running and jogging. When we arrived, the salesperson, while very knowledgeable about feet and shoes, seemed disinterested in helping her. After finally examining her feet and her stride, he disappeared for 5 minutes to bring back only 1 pair of shoes. Then, another customer came in who needed to be rung up. The salesperson excused himself to do this, but sat at the register talking while we waited for him to come back. As another reviewer suggested, perhaps it would be best to stick to their other store.
Bad stock management – This is the largest of the Run Tex stores in Austin and it still out of stock on a very regular basis of the most common sizes of shoes like Asics, Adidas, and New Balance, to name a few. If you want a specific shoe, don't count on finding it here. If, however, you just want to go someplace where you can have your gait evaluated and any shoe that they might have available recommended to you, you will probably be happy with your shopping experience.
Customer service was terrible. Not just once, but twice! – My wife is a new runner, so for her birthday I got her a gift certificate to RunTex thinking they could help her pick out a new pair of shoes. With their reputation it seemed like a great idea.
Unfortunately our experince has been terrible. On my wifes first trip, the young man helping her was far more interested in watching the basketball game than helping her. He gave her three pairs to try and did not offer any information on pros, cons etc. She came home with something but felt dissatisfied with the selection. We took the shoes back and tried again.
This time, the baseball game was far more interesting. The gentleman helping her pulled out a pair of Adidas since that is what she had on. Again, no questions about weekly mileage, type of running, running goals etc. She then wanted to go look at clothes. Instead of any of three staff in the store offering to help her pick something out, find sizes, they were more interested in hanging out behind the counter.
We are emailing the management to see if we get a response. If not, we'll be taking the shoes back and getting our money back. One goes to RunTex for the help in picking something out for their running style, and needs. With the help she received, we could do better at the outlet mall where there is no expectation of service.
Perhaps our error was in not going to the Riverside store and trying the Gateway store. It seems to us that if they can't offer the same level of customer service at all stores, then they have to many stores. Another peice of advice is that it might be time to turn the TV off!
Speciality stores like RunTex only have their customer service to make them stand apart. They have not provided even that with this customer. If they do make this right, I will provide a follow up comment.
The store that keeps athletes on their feet also serves as the nucleus of the city's devout running community. – In Short
Along with hundreds of basic running shoes, Run-Tex carries specialty ones such as racing flats, track spikes, trail shoes, and sport sandals and the name-brand inventory is backed by an experienced staff of dedicated athletes. Then there are the accessories: their variety of complementary gear includes Baby Jogger strollers, swimsuits, sunglasses and sport watches. The store works with several sporting events in the state, including the Lake Travis Relay and Race for the Cure.
helpful salespeople – These people know their shoes! The prices are a bit higher than some other places but here you are paying for service and selection. If you are not sure which running shoes are best for your feet, they can help. I definitely will pay a premium to ensure that I am wearing the best shoe for my foot type. And they do sell you the best shoe, not always the most expensive shoe. The one they helped me pick out was a shoe in the middle of the price range.
Happy Feet – The person who helped me knew everything there is to know about running shoes. I spent a lot of time trying on shoes, but I walked out of there knowing that I had the right pair for my feet.
One of Austin's Best Businesses! – Awesome staff! They made me try on 9 pairs of running shoes to find the one that was right for me, they were helpful with explaining a number of questions I had about running and training for a marathon, and I really like how they are locally owned.
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