Hotel San Jose
Austin, TX 78704
Phone: (512) 444-7322
- Cross Street:
- Gibson Street West
- Best of Citysearch:
- Hotel Pool 2007, Boutique Hotel 2006, Tourist Hotel 2006
Editorial Review for Hotel San Jose – by Lois M. Rodriguez
In Short
When the San Jose Hotel was built in 1936, the look was described as "ultramodern." Today, it's every bit as cool and colorful as the guests who check in. Musicians are the norm, as are visitors who want the true Austin experience. The 40 rooms and suites are stylish and comfortable. Gravel pathways and a courtyard complete the scene. Other amenities include a small pool, high-speed Internet access, on-call massages and bike rental.
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Insider Tips
Save MoneyHotel San Jose is the official motel of the country-music TV show "Austin City Limits," and musicians are more than welcome. Call ahead for band-member discounts.
User Reviews for Hotel San Jose
11/08/2007 Posted by loolamay
When I saw the overall rating on this hotel, I got excited. Then, I read the reviews. They're pretty overwhelmingly weighted toward the staff being terribly rude. The high ratings mostly refer to the ambiance of the place - not the people. MOST IMPORTANTLY: When I average the user ratings - I get an overall rating of 3.2 - a far cry from the near-5 rating displayed. BEWARE: READ THE REVIEWS
10/24/2007 Posted by mwbruce23
On this particular day, several large conventions were being held in the downtown Austin area so there were no rooms available, not even as far out as the airport. The gal who took my call, offered me a room that had just become available due to a cancellation. The price was an outrageous $290 for the evening but having called at least 25 different hotels during the past 2 days, I knew it was either this or nothing. I wasn’t given much of a choice either—she wouldn’t so much as hold the room long enough for me to confirm with my boss—so I reluctantly booked it anyway. Needless to say, when I checked in with my boss, the rate was way too much and he ordered me to cancel the reservation. Now I’m a business man and I understand that these guys stand to lose revenue when they don’t book a room, but I called back no more than five minutes later to cancel and they wouldn’t budge. Their cancellation policy? Twenty-four hour advanced notice; otherwise they charge a full night’s stay minus taxes. I cut my customers breaks all the time--despite working on sales commission. I doubt the front desk staff stand to gain or lose anything personally from this, so it’s beyond me why there was no leniency in my case. Sure they didn’t technically do anything wrong (trust me, I read their cancellation policy that was emailed me after the fact), but again they lack the “human factor” as I like to call it, that so many of their larger competitors (i.e. The Omni, The Radisson and the Four Seasons), display on a regular basis. I know this because I called and checked out the cancellation policies of each of these hotels. So if you want my advice, (for the same per-night cost), you can stay at one of the aforementioned hotels that are located even closer to downtown Austin, and offer the altruism and amenities you’ve come to expect when staying as someone’s guest.
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