10/23/08

Great customer service; great prices!

by Naridge

I just had a fabuious experience renting equipment at RocknRoll Rentals! I celebrated my birthday with a party and needed equpment for a friend's band and music. They explained everything very well and were extremely accommodating to me. The prices are great! The staff were not only helpful but cute too! Seriously, it is so nice to be able to feel empowered as a female to put something like this together. I highly recommend this place. I was referred there by a friend who is a musician and rents from them frequently. I just want to pass on the good referral. Thanks!

• Pros: Service was very good. Parking easy to get in and out.
• Cons: Wish a place like this was in every city.

10/23/08

Helpful Staff, Amazing prize, right on!

by earthrocker

I needed a sound system for my wedding reception and did not want to hire a professional dj (nor could I afford it!) I heard through a friend that he rents mobile dj systems for less than $50 from Rock nRoll Rentals. So, I call. I'm told come in starting tuesday the week you need it, and I'm nervous. I want to rent it right now! They assure me they'll have what I need, so I check out their web page and begin making my ipod play list ...

The Tuesday arrives. I come in to the store. They are very busy, and I'm told to fill out a form and given a phone book. They do ask for a lot of information, and I hear other customers complaining. I didn't mind too much. I know what this stuff is worth. Just be prepared.

The dude helping me was very helpful. He seemed to be considering all the details of my event and made recommendations based on his experience (like don't use a wireless mic on the bride - stuff I hadn't thought of.) He shows me how to plug it together and set the controls. I even get to have it all week to try it out.

It was the cheapest and easiest part of my wedding, and it worked out great.

I thought it would be too hard to do it myself, but with the help of the staff and all the time (you can pick it up on the Tuesday of the week you need it) I'm sure anyone can pull it off.

• Pros: Cheap, good service, right stuff, get to pick it up early
• Cons: very busy environment, takes a little time

10/17/08

complaint resolved

by Desiproud

The management did come forward and resolved our issues. I have tried to remove my original review - which no longer is thecase - but to no avail.

• Pros: They did resolve the issue after complaints
• Cons: They need to satisfy customers before they post complains