08/17/09

Good food

by MikeNess66

Food is awesome. The staff is eclectic to say the least, but if you aren't a thin skinned little girl, it's not a big deal. Order your food and enjoy, ignore "cooler than you" attitude from staff. All Thunderclouds are like that.

• Pros: Awesome sandwiches
• Cons: Crew looks like a bunch of tweakers

05/15/09

Austin friendly?

by Georgiafaye

I have an issue with Thundercloud. My husband eats there twice a week at the Riverside location (just east of S. Congress). We live in the neighborhood behind this location, and one day I was out walking to the Town Lake trails. I am 7 months pregnant, and I walked in to ask them if I could use the restroom. As you know, pregnant women get the urge quickly and often. I was on foot walking, not in a car. They told me "no, you can not use our restroom". I asked again, "even for a pregnant woman". And they said, "No, only for customers."

OK....well I understand this, but sometimes you would think that people would have a little compassion for others. On top of that, we spend approx. $60.00 per month at this location on lunches throughout the month. But this particular day, I wasn't a customer, just a pregnant woman out walking trying to exercise that needed to use the restroom.

And Thundercloud claims to be a friendly, local business. They should be ashammed of themselves. I personally would never turn away a 7 month pregnant woman. And like I said, we were customers....just not that day. Since then, I can honestly say, I will never spend another dime there, much less the monthly $60.00 we normally spend (that is $720.00 yearly on lunches there).

• Pros: good sandwiches and convenient
• Cons: expensive sandwiches, and not so friendly

05/02/09

Racism amongst Workers

by Yung

I been to this thunderclod location more than once. My first visit, although it was weird, was rhather descent. However, the econd time I visited this Thundercloud the customer service was very, very inappropriate and rude. Its was so overtly rude and degrading that i just knew the manager, who stood beside his employee, would speak up for what I witnessed. Not only did he first attempt to cover my sandwich with lettuce, but wehen he finished making my sandwhich he didnt even put in a bag. Nor did he ask me did I want a bag for my

sandwhich.

Now i been to more than one Thundercloud sub in Austin, and I've never not got a bag for my sandwhich, and if im correct, thats what Sub places do after they finish making your sandwhich. So I asked for a bag. When the worker gave me the bag, he opened the bag andsat ext to my sandwhich on the counter. At this point i was irriatated a little so i asked him could he place my sandwhich in the bag. However, when he put my sandwhich in the bag (rudely), he tossed my sandwhich on the counter as if i were a dog and it was raw meat. I was so shocked that i asked what was there managers name and number. It seemed like they gave me the wrong names and number. This place discussed me and i feel like no one should eat here. I didnt see nyone wash there hands, and the service was extremely rude!!!!!

• Cons: Horrible customer service