09/03/09

skin irritation and an uneven cut!

by leapter

My dog emerged from West End Grooming with an unevenly trimmed tail, cut so close on the under side that he had a skin irritation that required a trip to the vet!

Won't go back.

• Pros: Location
• Cons: Bad hair cut

07/22/09

The Best in Town

by streetcj

I have taken my two dogs to West End Grooming for several years. My golden is approaching 15 years old and is a little feeble. They are so tender with her and very caring. She feels good after a grooming and is just beautiful when I pick her up! My little dog is 9 years old and always looks good too!

I would highly recommend their services!

• Pros: caring and good results
• Cons: none

09/18/08

Overcharged me big time for "Bad Behavior"

by AnnaMas

Although this private dog haircut salon is much superior to the likes of Petsmart and Petco, they were quite untruthful about their charges. I was quoted one price on the phone, but after receiving my dog back, they added a $20 fee because he wouldn't stand still. THEY REFUSE to muzzle the dog, which in some cases is very necessary.

I paid this $20 extra fee for many, many months thinking my dog had a real behavior issue. And each time they said, "we're working with him on it." They promised to fix the problem and not charge me extra next time. But each time was a lie: they never took off the extra charge.

GET THIS: I finally got fed up paying $70 for a simple cocker trim and went to Dirty Dog, which is literally down the street on Lamar. They said they had NO PROBLEM with my dog whatsoever!! They never charged me extra for "bad behavior" and said his wiggling around was normal!! All cockers and other hyper dogs do it. So West End lied to me for many months and I just feel so fooled. :-(

• Pros: It has a statusy image, established place.
• Cons: You will PAY an arm and a leg for simple haircuts, plus get unfair fees tacked on