West End Grooming

Recommends

Carol Smith Adams

Joined 2 years ago

Best Groomers in Austin!!!. West End Grooming is by far the best groomer in Austin, and they LOVE animals! What more could anyone want?

Doesn't Recommend

HAPPY GUY

Joined 2 years ago

WHAT A JOKE. I XXXXXX XXXXXX XXXXXXX XXXXXX XXXXXXXX XXXX

Doesn't Recommend

EllenSS

Joined 2 years ago

Shaved Raw. I took my maltese/poodle mix to West End Grooming. They shaved every inch of her raw, including shaving off the long hair on her ears. The dog is still traumatized 2 days later, so I can only imagine how terrible they were to her. I'm heart broken at the lack of skills these people have and the damage they did. How anyone could be so incompetent and mean to someone else's animal is beyond me.

I do not recommend these "groomers". It's absurd to spend money on what they do.

Doesn't Recommend

Dank

Joined 3 years ago

They use Joy on the dogs and their website is pretty lame.... I couldn't tell from the website if they advertise as organic or anything, but I do know they use Joy dish soap on the animals, not any type of animal shampoo. Probably won't be going back......the best two groomers they had don't work there anymore.

Recommends

JessinAustin

Joined 3 years ago

Wouldn't trust anywhere else. I wouldn't trust ANYWHERE else in town. I have gotten my westie and yorkie groomed here for 3 years and had plenty of awful experiences until I finally found West End. This is the first groomers where I don't have to drag my dogs in when they get groomed. They walk in freely and that's proof that they are handled with love once they're in their care.

I have yet to have a bad customer experience here and my dogs always come out looking beautiful and happy. I have turned many friends onto West End and they too feel the same way.

Recommends

Big Ham

Joined 4 years ago

Quite simply the best groomers in town. We've been bringing our dogs here since they opened in the nineties, and I knew Kit and Fran before that. The prices are reasonable and there has never been an issue that hasn't been carefully tended with me being notified immediately. Once my dog had a medical situation while in the tub. The situation was handled calmly with my involvement every step of the way. This is the kind of service I expect from a professional in ANY field, which is why I choose to send our terriers to these folks. We've referred at least a dozen of our friends and acquaintences to West End over the years and they've all been satisfied. I also recommend them to the total strangers reading my post :)

Doesn't Recommend

leapter

Joined 4 years ago

skin irritation and an uneven cut!. My dog emerged from West End Grooming with an unevenly trimmed tail, cut so close on the under side that he had a skin irritation that required a trip to the vet!

Won't go back.

Recommends

streetcj

Joined 4 years ago

The Best in Town. I have taken my two dogs to West End Grooming for several years. My golden is approaching 15 years old and is a little feeble. They are so tender with her and very caring. She feels good after a grooming and is just beautiful when I pick her up! My little dog is 9 years old and always looks good too!

I would highly recommend their services!

Recommends

AnnaMas

Joined 5 years ago

Overcharged me big time for "Bad Behavior". Although this private dog haircut salon is much superior to the likes of Petsmart and Petco, they were quite untruthful about their charges. I was quoted one price on the phone, but after receiving my dog back, they added a $20 fee because he wouldn't stand still. THEY REFUSE to muzzle the dog, which in some cases is very necessary.

I paid this $20 extra fee for many, many months thinking my dog had a real behavior issue. And each time they said, "we're working with him on it." They promised to fix the problem and not charge me extra next time. But each time was a lie: they never took off the extra charge.

GET THIS: I finally got fed up paying $70 for a simple cocker trim and went to Dirty Dog, which is literally down the street on Lamar. They said they had NO PROBLEM with my dog whatsoever!! They never charged me extra for "bad behavior" and said his wiggling around was normal!! All cockers and other hyper dogs do it. So West End lied to me for many months and I just feel so fooled. :-(

Recommends

Madridgal

Joined 5 years ago

The most caring groomers. I have been going to Westend Grooming since 1998. I have trusted all of the dogs I have owned to Kit, Fran and staff at Westend. They are so caring and loving towards all of the animals that they groom. If you have special needs for your dogs while they are there they see to it those needs are met. They are very good about giving the exact cut that you want.

In addition to being excellent groomers, they do and support lots of rescuing efforts. This is a wonderful local business that has been around for over ten years. My pooches and I will always support them.