Picket Fences Baby & Maternity

Doesn't Recommend

itriedit

Joined 6 years ago

Didn't pass the test.... Unfortunately, I agree with the bad reviews... A boutique is special because of the uniqueness of the products and catering to a more exclusive shopper, I get that! Therefore relying on the customer experience as part of the package, especially a pregnant one!! I don't expect flower petals at my feet when I shop but like most people ~ I always notice indifference.

If you don't own the store you probably don't care if it makes money, but just being a poor snob is obvious and unflattering. Then again, maybe the owner perpetuates this kind of behavior?

This store doesn't seem to need any more customers, I guess. There are plenty of other stores just like this one to choose from with just as many or more cute items, with appreciative sales people!

Doesn't Recommend

texchick

Joined 5 years ago

Cute, but terrible customer service. I am due to have a little girl in 3 months and I am looking for a Ju Ju Be diaper bag. I picked one out online and wanted to see it in person and this store supposedly carries this brand. The parking here was awful, but the store was really cute and didn't seem dirty. I found a bag that I thought was the one I wanted, but wasn't sure so I took it up to the two women at a desk - neither would acknowledge me. Finally I asked the girl looking down at papers if she knew the name of the bag. She finally looked up and told me it was on the tag and grabbed it and looked at one of their catch phrases and told me that that was the name (It was not). More research online proved that it was the bag I was looking for and the "sales" person just didn't want to bother with me. So I would have bought a bag from them, instead I will buy online or at a friendlier baby store in Austin.

Doesn't Recommend

cpaustin

Joined 6 years ago

TERRIBLE SERVICE - HORRIBLE RETURN POLICY -. I am 8 months pregnant, I bougth hosiery a month ago for a wedding out of the country. I just returned from my trip and since I did not use it I wanted to return it. It was in its sealed original package. I went to the store and they looked at me as if I was trying to return i am not sure what. They said hey have a 10 DAYS return policy plus that is consider underwear and those sales are final. Definitely, will shop at Babies are Us where you can return anything you have not used. ALso, their cribs are overpriced. I bouth the exact same one from USA Baby (next to Central market South) for $150 less.

Recommends

jacquelyn2101

Joined 6 years ago

Beautiful baby boutique. I loved this boutique. They offer the most amazing products for your baby's room and clothing. They also had a great selection of stationary and maternity clothing. You can pick out a piece of fabric from a large unique selection and custom make your bedding for you baby and theres always someone there to help you decide on what colors and styles to pick. The owner is always there and is very helpful and sweet. You can park up front or in the back, it can be tough to get to but its worth it.

Recommends

Contributor

Joined 10 years ago

Skillful custom creations and cutesy baby gear keep this baby boutique booming.. In Short
Those expecting an addition to the family (and friends looking for the perfect shower gift) frequent this pastel-riddled boutique for all things baby. From comfy cribs and gliders to handy diaper bags and cozy receiving blankets, Picket Fences stocks every possible nursery necessity. But it's the extra services that make this quaint shop stand out. With a large variety of colors and fabrics, Picket Fences also offers custom baby bedding and window treatments for one-of-a-kind nurseries.

Recommends

lsteanson

Joined 8 years ago

Have been a customer for almost 4 years.. I have always had a good experience at Picket Fences. They do not harrass you when you walk in and they are very helpful at coordinating fabrics for the nursery, the owner-Katherine-has a gift in interior baby design!

Doesn't Recommend

austinmom12

Joined 8 years ago

Terrible service. I was shocked at how poor the service at Picket Fences was; I am 5 months pregnant and was so excited to select a nursery; the staff was rude and didn't even greet me, never mind helping me to select anything. Needless to say, they didn't and won't get our business. Parking was terrible too.