Doesn't Recommend

laliroo

Joined 5 years ago

bad service, austin weird attitudes. I just got back into town from living overseas and wanted to experience a table service cafe again. Its something that's a bit of a rarity Austin even though you tip a barista more per price of a simple coffee then a waiter or waitress working at a local bar and grill dive. This place is cool and trendy and has an interesting vibe, just as I remembered it, but the service is nonexistent. our waitress was so strung out on some austin weirdness that she forgot my order and my friend's twice, and it took over 15 minutes just to get a glass of water and a house coffee. My friend even went to the bar for a beer to bring back to the table and was also ignored. its a shame with austins love for coffee culture, that there are really few places with good service that make the experience worthwhile.

Doesn't Recommend

hlwolly

Joined 5 years ago

dont order soy milk!. I used to have to meet here with a school group I was in. It's dark and loud, and the coffee does not taste that great. My friend ordered a drink and the soy milk had gone bad - it was lumpy. I admire the "austinness" of this place but it is a little pretensious. Also the chairs are uncomfortable.

Doesn't Recommend

amk10003

Joined 5 years ago

Bad Coffee, even Worse Service. I dropped in to the Spider House for a quick cuppa before meeting friends for dinner. I sat at the bar, but the bartender ignored me until I got up and moved to across from where he was standing. The coffee--not as good as DoJoe or even SBUX.

My friends arrived and we took a table on the patio. We waited ten minutes before our server approached the table. Our table was dirty but he did not offer to clean it up for us. We said that we were going to eat something; he brought menus but no silverware or napkins. We waited fifteen minutes before he returned to take our order (and only then after we flagged him down). We had six in our party, but our waiter did not write down any of our orders. Of course, he forgot a drink and messed up an order. It took him waaay to long to bring a round of waters. He slammed each glass down on the table.

Four of our entrees arrived at the same time; the four of us sat looking at our food for a solid five minutes before the other two entrees arrived. We had to request condiments, napkins, and silverware. The waiter brought condiments, napkins, and three knives. The waiter did not check back with us until well into the meal. And before we finished, he stopped by, announced that he was going home, and dropped the check.

1 star for food, atmosphere, and an accidental free lemonade.

Recommends

dansdoll2

Joined 5 years ago

Great atmoshere!. The atmosphere is good but the service needs a little help. I love their coffee and desserts, but the staff needs a little customer service training. You should give them a try because they are an Austin favorite.

Recommends

nichole102684

Joined 5 years ago

LOVE LOVE LOVE IT!!. Absolutely LOVE this place. Great drinks, good food, and a great place to hang with friends or even by yourself. Feels like sitting on the back porch of a friends house. Great service! I never want to leave there, wish I lived next door. i drive in all the way from Buda just to come to this place and its very worth it. So go enjoy a very Austin experience at Spider House! LOVE LOVE LOVE IT!

Recommends

mckngbrd

Joined 5 years ago

Amazing Atmosphere, Poor Service. This is a great little Austin-y place. If you live here you have to try it at least once. When I went I had a great time because of the atmosphere and the atmosphere alone.

However, the food was mediocre and the service left a lot to be desired. I was even served the wrong food but since it was technically "my fault" due to a misunderstanding, the server was not willing to accomodate me in any way. Then my friends and I waited for a long time to be served. When we finally received our check the waitress made sarcastic remarks about the tips.

If you can deal with unprofessional and rude service then I recommend this place, as it is otherwise a fun and worthwhile experience. Maybe just go with friends and get a sundae or something at the bar.

Recommends

smkennedy

Joined 6 years ago

Yummy drinks, cool decor.. Very COOL looking place. Great Iced Chai--not too much spice. Lots of interesting folks if you're into People-Watching. Hard to find a seat though--I usually just grab my drink and go!

Recommends

sarahfalarah

Joined 6 years ago

would be better if service was nicer. cute. but person who served us was particularly rude. treated us as if they were better than us somehow. sangria's great.

Recommends

texas_raised129

Joined 6 years ago

I'm absolutely in love with their hot chocolate.. Spiderhouse is by far my favorite cafe to have a good relaxing time with friends, or just by myself to study, read, or in general have a good time in this comforting atmosphere. This is a great place in downtown Austin, and I enjoy going there for their live austin local music when they do happen to be playing.

Recommends

jww99

Joined 8 years ago

Great happy hour spot. I've always had a good time and good service. I don't like dogs being allowed in the dining area though.