Recommends

davrr

Joined 4 years ago

These guys know what they are doing. I went it to Mr. Notebook to ask about buying a recovery disc. My cursor was blinking and I couldn't get into windows. I was asking if I could buy a disc and he told me that they couldn't but he said he could fix it on the spot in 5 minutes. I showed him the machine and sure enough it was working with all my data. I will be coming back in the future.

Recommends

tristen13

Joined 4 years ago

Best Computer Shop In Town. Go to Mr. Notebook, immediately! Screw all the other stupid places.

Mr. Notebook has revived my faith in commerce, computers, and everything else. What part of lifetime warranty don't you understand? Everybody is super nice, totally efficient and incredibly friendly. I'm an impatient person and I love to be there. I'm just not understanding why anyone would down this place.

I recommend Richard. And I recommend putting some cash in the tip jar.

Doesn't Recommend

Brie78702

Joined 5 years ago

Needs to improve counter service. I have visited the on Rio Grande twice in the past five months.

The first time they were very busy, but the counter person acknowledged me. I didn't have a problem waiting.

I visited them again yesterday, 12/9/08, and was ignored by the counter person completely. I thought he was working on someone's laptop and that he wouldn't be able to help me. I understood that he was working with a customer. What I didn't understand was why he didn't even look at me or say anything to me.

After more time passed the employee went in back and returned. He didn't tell anyone that someone was waiting at the counter. He remember after a minute and then told the three men in the back that someone was at the counter.

Minutes passed and no one came up front. Then one employee came to the counter, had a conversation with the other employee, ignored me just like the first employee at the counter and proceeded to take care of other things behind the counter.

After I waited for some time I left. I called that location and told them calmly what happened to which the employee responded, "Well, we are sort of busy right now."

I guess giving poor service is okay for this business, but I won't return or recommend them to anyone.

Recommends

8Nascar8

Joined 5 years ago

Mr Notebook is good folk!!!. Just wanted to give these boys good words for saving my keister. We use a bunch of laptops to work on our cars and had a race coming up in Dallas that weekend. One of our guys smashed the unit w/ some important programs on it and we were stuck. Mr Notebook saved the drive and moved it to another of our machines so we were able to finish tuning and make it for the event. We didn't win, but at least we got there Thx guys!

Oh, readin the other reviews.... my son has a CS degree and can make one helluva web page, but when did they start teachin CS majors to do solder work??? Sounds like someone's woofin....

Recommends

ian0196

Joined 5 years ago

Willing to work with even the techo-phobic!!. I have bought three computers from Mr. Notebook and have not any issues except ones that I caused. Every time I have brought my computers back in they have taken the time to help me and never ask for money. I guess it just makes sense to them which is good because I have no idea what I am doing!!! Thanks guys!!

Recommends

TreyStein

Joined 5 years ago

Honest folks, saved me from scrapping machine!. I actually had a similar notebook issue with the ac adapter connection on my notebook like the previous reviewer.. After discussing the issue with HP the diagnosis was a bad motherboard (apparently the failed component WAS part of the motherboard and they said the entire motherboard would need to be replaced.) Mr Notebook looked at the machine and was able to solder and REPAIR the bad board at less than half the cost that HP wanted to fix it. Bottom line, accurate diagnosis - saved me $$ and was done fast.

Doesn't Recommend

pyxopotamus

Joined 8 years ago

If laptops are all they do, why can't they do it right?. Someone I know took their laptop to Mr. Notebook's West Campus location because it suddenly turned itself off. Mr. Notebook reported the motherboard was damaged and offered "data recovery" at $100 per hour. An independent review of the problem from someone who actually has a Computer Science degree and a conscience revealed the solder joints on the A/C power connector had been damaged, a typical problem for older laptops.

In reality, no "data recovery" was required as the system was found to be completely functional. Solution? Keep the laptop stationary while in use. While there is a problem, a service was offered without correctly diagnosing the issue, or they've simply stayed in business for the past ten years by taking advantage of desperate students.

Did I mention their refurbished laptops are just as costly if not more than new ones?

Doesn't Recommend

mrsh978

Joined 6 years ago

product warranty. mr notebook sold me a laptop that had a cracked motherboard and would not warranty product without "appraising" the problem-then they would make adjustments on value of laptop. i had experienced the problem from the day i bought it and they put in used parts(i had a it person verify this) to "fix" the problem. i contacted both mgrs in austin and san antonio and gave me the same run around. i have since talked to several computer folks and i am not the first story like this they have heard. i now have a $500 p.o.s.. i can and will talk live about this if needed.

Recommends

mercystreet

Joined 7 years ago

Timely, honest service. I had a great experience with Mr. Notebook. They quickly and correctly figured out what was wrong with my laptop and did a good job explaining the technical stuff to me. They gave me a three to four day repair window, and a very reasonable estimate for the part replacement. (Their quote was more than a third less than what I'd been quoted by another company.) They were done in less than 48 hours, much sooner than I'd expected. No complaints! They are very knowledgeable and fast.

Doesn't Recommend

mrnotebookbad

Joined 6 years ago

Missing RAM and misdiagonsis, BAD SERVICE. I took my laptop to Mr. Notebook (the one near 24th street near UT campus) because it wasn't starting up. When I took it there, Mr. Notebook said that a video chip had been corrupted and that I needed to replace the motherboard and it would cost $600. When I asked Mr. Notebook the name of the video chip so I could look it up on the net, the technician was very rude and told me that there are so many different names that it was impossible to know which one I had (which is strange, because you think if they looked at the chip like they said they did, they could have told me what chip I had). When I asked for what website might talk about the corrupted chip, the guy was really rude and told me to look it up myself.

I decided not to fix the computer and it was completely unusable in its state. I decided to ship the computer to a relative who builds this type of computer to look at it to see if it was salvagable (being that the thing cost me $4000), he told me that all of the additional RAM I had purchased had been stolen out of my computer. He also told me that the video chip was not corrupted, but that the frame was bent and it was interfering with the signal. He said he had never heard of a video chip being corrupted in my type of computer.

It is also important to note that I was leaving to study abroad in two weeks from the date I brought the notebook in.

so,Mr. Notebook was trying to make a quick $600 knowing that I was going to be leaving the country and when I decided not to buy a new motherboard, they stole my RAM. Of course I called the cops but it's my word against theirs.

Really, would you risk it? Go somewhere else.