Austin >Health & Medical Services >
Doctors >Associated Neurological Spec
900 W 38th St Ste 350, Austin, TX | Directions 7870530.305297 -97.741158
Mon. - Fri. 9am - 5pm;Sat. - Sun. CLOSED
Neighborhoods: West University, Central Austin
Great Patient Champion – Dr. Cain and his staff provided me with new medication, excellent support and paperwork turnaround to assist me with serious work issues. They respond and gave me an appointment faster that all the other doctors that I have seen. They were the best!!
Good experience – I would definitely recommend Dr. Cain and his staff. He's a nice guy and he won't waste your time. He wanted answers to my problem as much as I did and I really appreciate that in a doctor.
Great Neurologist and Staff – I've been a patient of Dr. Cain's for several years. I wish I had seen him many years ago. He was able to diagnose my condition after many years of going to different drs. with no answers. He is upfront and honest and doesn't try to sugar coat. I highly recommend him and his office staff!
The worst experience ever... – I have been looking for a neurologist for a long time for my migraines. I did some research and several people found Dr. Cain to be a good doctor. So today I called to make an appointment. The receptionists took all of my information and told me to wait for the nurse to call me back and schedule an appointment. I found that to be weird that I had to go through 2 people just to get the date of my appointment. 3 hours later Melissa (the nurse) called me back and started to ask me question that have nothing to do with scheduling an appointment. Not only that but she was extremely rude and unprofessional. She would not let me finish my sentences; she would talk to me with an attitude and not answer any of my questions. After I answered all of her questions I told her that I am in a lot of pain and would like to see a doctor. After all she told me that she needs to see if they can do anything and when I asked her what does she mean by ?IF they can do anything? she said :?Exactly that!? and hung up on me.
She called me back later and said ?we can?t help you? and hung up on me again. And when I tried to call her right back she didn?t pick up the phone and even the receptionist would refuse to transfer me to Melissa.
I never got to see the doctor and I hate his facility already.
While Dr. Cain might be a great doctor he sure needs to pick his staff more carefully. If you have another doctor in mind my advice to you is to go to another doctor.
Knowledgeable, informative doctor who takes his time and is thorough in diagnosing. Helpful staff too.
Most Informed Doctor Ever! – I really appreciate it when A doctor and his staff remembers my name, medical history, life changes and events, and concerns. When I have a problem I call the nurse and teh doctor calls me back with advice and issues. So instead of making me come in for every little adjustment he works with me over th ephone. Dr. Cain is genuinely concerned with my issues. Plus it is hard to find a doctor who actually listens to you. It is sad but true. Dr. Cain not only listens but remembers. I highly recommend Dr. Cain to anyone suffering from headaches.
Great Experience! – I had an appointment today and I could not be more pleased. Like most people when you visit the doctor you are not in the best of moods. From the moment I walked in, I was greeted with a smile. When the nurse was taking my information, she was so sweet and thoughful. Dr. Petroff was very thorough. My best experience was with Teresa. She was very sweet, not to mention very funny. All the while, every member of the staff still kept it very professional. Although I am not looking forward to my next visit, for obvious reasons, it will be nice to see all of the people in the office! Thank You.
Unethical, Nonsensical – I've had multiple disappointing encounters with Dr. Cain. He was very harsh towards me during my initial visit, talking to me in a very condescending manner, not giving me straight answers to my questions and continually trying to shorten our visit (I waited 45 minutes to see him for 8 minutes). He diagnosed me with Adult ADD and told me I was the "perfect candidate for treatment" but I was too fat. He told me to lose 50 pounds and get "those nasty jawels" off of my neck (my body fat is 16%, I'm 235 pounds but not obese). He gave me a target to reach for my BP and he intended to prescribe me Adderol if my pressure was where he wanted it. My BP was where he wanted it within a very short period of time but he refused to see me and I was forced to deal with his nursing staff over the phone. While they were cordial, they did inform me that even though I had met the requirements Dr. Cain set for me and even though he stood by his diagnosis that I was a "perfect" candidate for treatment he refuses to treat me. Furthermore, he said he would never treat me. Very irritated I made the nursing staff confirm that he did diagnose me with ADD, that he did give me a target to reach and that I did indeed reach that target and Dr. Cain still refused to see me or prescribe the medication that he himself said I was in need of. They said I was correct but that there was nothing I could do to change his mind. I am perplexed as well as offended, to be diagnosed with something knowing there's something that will help but not being able to get it is a terrible feeling
I will never go to Dr. Cain again and I would never recommend him to anyone. A Doctor who will not do what they acknowledge they should do and then refuses to ever treat you for what he diagnoses and stands by defies logic and potentially the health of his or her patients. There are many other capable Doctors in Austin, be advised about this one's incompetency.
Always on time – Dr. Cain is wonderful! He is very inquisitive and interested in my symptoms. I have also seen Dr. Heytens in the same office and she is also great. Everyone I have dealt with at Associated Neurological Specialties is very nice and I'm always seen within 5 minutes of my appointment time! I highly recommend a visit to Dr. Cain's office if you have any neurological issues.
Medical profession – I had lost the faith in finding a physician who actually listened and cared about me as a patient.
In the past year I have consulted many doctors to find that none seemed to want to take the time to listen and treat my ongoing problems with numbness and burning in my hands and feet as well as my history with insomnia. I found Dr. Cain and his staff to be professional and concerned. The immediate response to my complaints were dealt with in a kind manner with a sense of urgency I have not experienced since moving to the Hill Country. Hats off to Robert Cain and his staff.
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