Roger Beasley Volvo
Austin, TX 78723-1027
Phone: (512) 452-0266
- Best of Citysearch:
- Auto Dealer 2006
- Hours:
- Mon-Fri 7:30am-7pm, Sat 9am-6pm
User Reviews for Roger Beasley Volvo
10/06/2007 Posted by utfan242
When I first entered the dealership, there were 3 salesmen who were lounging around and no one tried to help me out for about 5 entire minutes. The representative disrespected me by using my age as a qualification as someone who is not knowledgeable. He was rude to me and disrespected my family while I was trying to make a deal. He would not work with me at all and would not even consult the manager when I asked him about the price. During our negotiations, he would stop and take a call from his daughter and called his friend to buy something from him. When I told him that I have a check ready to go and make a deal, he told me to come back later and get a certified cashier's check. Yet, I did not see any else making a deal have the same problem as me so I naturally thought that this had to be because of my age, but to disrespect a customer due to age does not make any sense to me especially since I was ready to buy a car. For anyone living in the Austin area, I would recommend going around Austin and not visiting the Volvo dealer in Austin.
Pros: I will go to other dealerships
Cons: What wasn't bad about my experience.
02/26/2007 Posted by melanienutt
We bought a 2002 Jag there 2 weeks ago. Within the first 48 hrs, it was in the shop twice. Then Brian came and picked it up because the cars was making noices and he took it on a 300 mile joy ride. He took his daughter to school, he went and did his errands, and it was our car! We owned it when he took it from our property. We got another car, but we aren't happy with it and want nothing to do with this dealership. He's unprofessional, pushy, lies, and tells me I'm lying when I say there's something wrong with that car. They took that car back, but now there's a FOR SALE sticker in the window. I have a big problem when there's something wrong with a car, the Sales Manager takes MY car and uses MY GAS to drive 300 miles, tells me there's nothing wrong with it and says we did all that work when it was in the shop, "just to make you happy" how can you do major break work and replace tires and do an alignment if nothing is wrong? And what law says when they pick up YOUR car they are allowed to take it on a joy ride for 300 miles? We did give the car back, but the VERY dishonest practices by Brian C of this dealership makes me want to let everyone know not to waste your time or money, as the cars they sell are not trustworthy nor is Brian C of Roger Beasley. Buying a car should be pleasant, it's a very major purchase, very stressful and when I find out that the manager is taking our car and using our gas to run his personal errands and take his daughter to school and go 300 miles in MY CAR, this is definately not acceptable nor legal.
Pros: We went to another dealership.
Cons: Brian C in Used Sales, took our car for a 300 mile joy ride to see if anything was wrong with it, very unprofessional!
1 out of 1 people found this review helpful
Users Like You Also Viewed
First Texas Honda
1301 W Koenig Ln
Austin, TX 78756-1497
Lamb's Tire & Automotive Center - Bell
501 N Bell Blvd
Cedar Park, TX 78613
