Brake Specialists Plus

Level headed manager saved the deal. I was dealing with Darin last week and he helped me out with some issues I had with my brakes from another napa autocare center. I was upset over the other shop's work and that the brakes continued to make noise. He had the mechanics fix the brakes and they are now quiet. He calmed me down and made everything OK. I appreciated his professionalism and that he took ownership of a problem that his shop didn't even cause. Thanks Darin :)…

They Recommend unecessary services..cheat you out of money. This shop was caught lying about repairs and I have a feeling they do this often, they just got caught this time. They try to cheat you out of your hard earned money. In my opinion they like to lie to women and naieve people who dont know anything about cars, and recommend services and repairs that arent necessary.

I read the good reviews and chose to ignore the negatives, turns out the negative reviews sound similar to what happened to me. These people are liars and if you care about your money and your car you will go elsewhere.…

WARNING!! A/C RIP OFFtried to pay me to remove review. COMPLETE RIP OFF! AVOID THIS SHOP (also as a side note: Jaime (General Manager) saw I had posted my experience online and met up with me and said he will refund my money if I take reviews down) I had my car A/C checked at another shop and I wanted a second opinion because it was blowing cold while moving, but at lights it would blow warm.

I came here for their "free" ac check about 20 min after going to first shop(where I got first opinion) and my AC was blowing fine on way to Brake Specialists just as it had been for months besides the warm air at stop it was still cooling when car was going.



They hooked up a machine to my ac to "test" it and after about 30 min told me it could be 2 things, but couldnt tell me for sure. I guess he was trying to attempt to see how much money he could screw me for.



The guys name was Darin Hinkle and he seemed shady.Anyway I left and when I was driving immediately noticed the AC wasnt blowing cold even when moving as it was right before I took it here.

So I took it back to other shop(first shop) and they verified that the Shrader valve had been damaged and cause was the equipment they used to hook up to ac.



I went back and spoke to Darin Hinkle (manager) and he started getting irate and angry and trying to sidestep the issue when I tried to calmly explain, he was rude and trying to talk over me.



When I showed him what the other shop found he then exploded in anger and spit some tobacco and threatened to call the police on me (for what, I have no idea) I never threatened the guy, I never even raised my voice or did anything that called for that. It was a simple civil discussion and he blew up over it. That is no way to treat potential customers. when they have a dispute with service to threaten them with police....ridiculous!

What kind of a person does that? I'll tell you ...a person who knows they did you wrong and they have no valid argument so they try to do whatever they can rather than admit they tried to screw you.



He then refused to let me go in to get the company contact info. he feared I would tell other customers what went on. He then walked away in a rude manner. He refused to give me owners information or any information for me to contact someone.



I would give NO stars but review doesnt allow such a low rating!

DO NOT go to this shop...based on my experience this shop WILL SCREW YOU OVER AND THEN NOT TAKE RESPONSIBILITY.



This is the kind of shop that gives mechanics a bad name!

Also I just had my coolant flushed with a machine at another shop less than 10,000 miles ago and they said I needed new coolant even though it was visibly clean...these people prey on ignorance and prey on people who are naieve enough to trust them. The "FREE" ac checks etc. is just a way to get you in there so that way they can try to upsell you anything they think they can scam out of you. They give you this doom story like if you dont repair your car immediately its going to break down. My opinion is that they create issues with vehicles then try to get you to pay. SCAM SHOP!…

Quality service at a great price. Brake Specialists is the ONLY place in town I will take my car for brake work. They gave me an honest estimate in very little time, recommended a package for me, and performed the work faster than estimated at a lower price than estimated. On top of all this, they had free 10 Mbps Wi-Fi in a nice waiting area. Perfect for an Austin tech enthusiast like me!

I cannot recommend Brake Specialists highly enough. Don't bother with Just Brakes, Brake Check, or any other fly-by-night cheap operation. You might pay a little more in the short term here, but the value you get will save you a LOT of money in the long term.

They're locally owned and operated by guys who understand the industry, train their mechanics to do good work, and evolve to meet the demands of newer vehicles and systems. Don't mess around, go here!…