Austin >Dave's Ultimate Automotive
Honest, Reliable and Excellent Customer Service!. Bottom line: They are competent, honest and provide excellent service. Strongly recommend ! Cons: Labor may be on the higher end My story: I have a 98 honda civic which was producing a lot of noise while driving because the wheel bearings were in poor condition. Previously, I'd taken my car to Lamb's Automotive. After a diagnostic, several visits and buying my own part, they took my car, had it for half a day and told me that it couldn't be done because my wheel bearing was old and hard to remove and they did not want to damage the axle. So, no progress after several visits and dollars spent. After a few weeks I had to take my car in for a check engine light issue. I found Dave's by googling for mechanics with good reviews. I mentioned my wheel bearing issue as well and they promised to take a look. They gave me a higher quote than Lamb's on the labor. But I gave the "go ahead" because I trusted them after they had fixed my check engine light. The good news: they were able to change the wheel bearing unlike the incompetent mechanics at Lamb's. Here is the best part: They had made a honest mistake - they changed the wheel bearing on the wrong wheel (the mechanic had changed the one which he thought was the worst and not the one i wanted replaced). When I spoke with the service rep, he instantly agreed that it was their mistake. They fixed the wheel bearing on the "correct wheel" for free! That's customer service for you! And the car is in great shape now...
I do not really know where to start on the excellent service that I have received from Dave's Ultimate. I have been a customer of Dave's from the beginning of Dave's business on Howard Lane. Being a female, I fully rely on Dave's staff from the front desk to the mechanics knowing that they will take care of my 1999 4-Runner faithfully and not try to sell me work that is not needed.
I take my vehicles there for everything including oil-changes and I have my tires rotated every other oil change. The staff has actually cleaned my wheels after rotating the tires which was a great surprise and I was truely thankful as they were really dirty. His staff will notice things such as when they called me to say that my registration stick was expired. I had the new one in my sun visor so the staff at the front desk switched it out for me. That is the kind of extra work that I appreciate very much and not charged for. I am taken to work and picked up at the end of my work day.
I really appreciate that Dave is concerned about his customers as Dave will call me and inquire about the service that I received. I fully trust the service at Dave's and would not take my vehicle anywhere else. I refer everyone I know to take their vechicles to Dave's Ultimate if they want trustworthy mechanical work and excellent cutomer service. Dave and his staff are well trained for their jobs, reliable, truthful, and very efficient. Keep up the good work. I am sending you more customers. Thank you for taking care of my vehicle and me.
Dave's Ultimate Automotive saved my life.
So, I got this email from Dave's Ultimate Automotive telling me I could come in for a free service for the Independence Day holiday. I was all like, "Ooh!! FREE!!!" I mean, who doesn't love free?
I of course rushed in and got my tires rotated and balanced, and you know that when I drove out with a new THUMP THUMP THUMP I'd never heard before, I was like, "WHAT?!!!" I probably turned purple.
Well, I wrote a scathing email message and Andrew called me back from Dave's almost before I clicked the send button and made an appointment to check it out. Dave, the owner also wrote me an email message saying he would personally look at my car. It turned out that one of the tires that had been moved from the back of the car to the front of the car had a flat spot which was causing the thumping. I wouldn't have noticed the thumping on the back of the car, but it was pronounced with the tire up front.
Andrew also pointed out that one of my tires was about to explode because it was rotten to the core. Since I had just purchased that tire two weeks before at a used tire shop, I was livid. Now, you know I went straight over to that used tire shop and read them a riot act their unborn children will remember.
But overall, I was really pleased at the concern and time put in by Dave's Ultimate Automotive on my car for a free service. I was very pleased that they saved me from a potentially dangerous tire popping accident by pointing out the problems in my old used tires.
Dave's Does it Right. I took my '01 Montero in to have it checked out. Brakes were squeaking and not even and the engine was misfiring. Big job; but they got it done in 2 days even with a parts crisis! They are the only place I'll take it again, if I have to!
WOW. I have been going to Dave's since 1990 and have been a loyal customer ever since. My cars has change and the problems have change right along with the cars, but whenever I have a problem I myself can not fix, then I know I'm in good hands at Dave's. The staff talks to you with respect and is kowledgable about the work that they need to perform on my car. I have shopped around and checked out other garages, but nothing compares to Dave's.
Excellent shop and people. I checked out a few places for new tires and alignment after I installed new shocks on my car. SoulSpeed provided horrible initial customer service so I went to Dave's to check it out. Excellent service from the beginning. I was greeted when I walked in and Dwayne spent as much time as I needed going over my options. When I took the car in for tires/alignment, it took just the amount of time that he quoted. The tech test drove the car before and after the alignment and provided a printout of the readings. Everyone is courteous and helpful. Dwayne remembered me and even kept in mind that I do a lot of my own work when noticing that my belts were damaged and should be changed. Thanks!
not in it just for the money. i brought my nearly dead ford explorer to dave's hoping they could help...they looked at it but told me the repairs would be more expensive than it was worth and they would probably be followed by other things cropping up. they didn't charge me and they even offered to tow it somewhere for me and to check out any vehicle i wanted to buy so i would know if i was getting a lemon. great old-fashioned service. and they even let me leave it with them several days while i looked around for another vehicle. i plan on using them for whatever vehicle i do buy and also to bring my son's 2006 car to them for it's regular maintenance. good people.
Excellent Automtive Garage. OK, so I went to Dave's automotive b/c of the great reviews. I took my car in to get checked out before a long road trip - oil change, coolant flush, and whole vehicle inspection. There was an issue after service, but the service advisor, Dwayne, followed up and made that the issues got taken care. I work in the service industry and realize that things happen, but it's the follow-up and the assurance that ur going to fix and take care of those issues. Not going to lie, the prices aren't cheap, but you can't beat the warranty and the service. I'll continue to take my vehicle there for regular maintenance and service. I'm also going to start taking my other vehicle there for it's regular service. Excellent Automotive Garage.
Great Repair Shop.
I moved from southern California and was looking for a great mechanic and I can honestly say that Dave's is the best shop - I've found here in Austin.
I've taken my VW Jetta twice to them and have been treated very well - they are extremely professionals. They have great technicians - very knowledgeable mechanics - they are very friendly - but more important - they are very HONEST with the work/cost they do.
The best place to get your car fixed. This shop is both very professional and friendly. I have lived in Austin all my life and I tried many different auto shops but once I found Dave's I haven't needed to go any where else. They will return you to work or home when you drop off your car, and they pick you up at work or home when they are finished repairing your car. The shop is clean and professional like I have never seen.
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