Austin >Dave's Ultimate Automotive
Engine Light Came on During Weekend. A couple of weekends ago during a cold and rainy Saturday morning, my engine light came on. My regular shop did not answer the phone. I happened to see a copy of a Groupon special we had for Dave's Ultimate Automotive. I called and within two rings, Dwayne answered. He treated me as if I had been a long time loyal customer, although this was my very first time to call. Although his shop is closed on Saturdays, he not only answered the phone, but he made arrangements for a mechanic to see my van that morning. When I got to the shop, the mechanic was extremely friendly and efficient. He checked the van, determined I could keep driving. It was a huge relief to be able to determine that I could continue to drive the van during the weekend. I made an appointment to have the van fixed during the week. When I returned for the scheduled appointment, I found the staff to be very friendly, they called and explained what was wrong with my van, gave me time to think about options. The whole experience was excellent. I have to say that I am most impressed with the fact that Dwayne answered the phone when the shop was closed and made arrangements to have someone look at my van.
Seriously Good People ....
... that do seriously good work!! I've been going to Dave's up on Howard for a couple of years now, and every time I leave the place I feel good about the work they've done. Trust goes a long way. I can trust DUA to take care of problems with my wife's vehicle even if I am not in town. How many businesses do you know that'll take your phone call and just say "don't sweat it, we'll take care of it for you?" They have gone above and beyond the call of duty a number of times. Any time I've needed a hand, they have been there to help me out. They help keep my Jeep and Dakota rolling just fine!! Dave's regularly has specials, VIP discounts, a taxi service, and they have developed a discerning palette for fine baked goods .. thanks to my wife!
Yeah ... we recommend them 4 show!!
ULTIMATE SERVICE!!!! A++++++++++++++. I HAVE HAD MY CAR'S SERVICED AT MANY SHOPS IN AUSTIN BUT WHAT A DIAMOND IN THE ROUGH I FOUND IN DAVE'S ULTIMATE AUTOMOTIVE! ME AND MY WIFE FEELS SO COMFORTABLE HAVING OUR CAR'S SERVICED AT BOTH LOCATION'S AND THE GUYS ARE ALWAYS SO RESPECTFUL AT BOTH LOCATIONS CLASS ACT CUSTOMER SERVICE, NOT TO MENTION THE WAITING AREA'S WOW I FEEL LIKE I'M AT HOME BY FAR THE BEST THE IN CENTRAL TEXAS! I CAN'T RAVE ENOUGH ABOUT DAVES' SHOPS VERY RECOMMENDED...A+++++++++++ WE WILL CONTINUE OUR RELATIONSHIP WITH DAVE'S FOR MANY YEARS TO COME!
always quality and trustworthy.
I am not a car guy and have had concerns about most mechanics, but I have been taking all our vehicles to dave's for the last 6 years and have had great experience with them. They give detailed recommendations, but don't pressure about unneeded work.
I just want to know what is most important and why, and they are always patient in answering my questions about what are the priorities in keeping my vehicles running smoothly in the most cost effective manner.
I will contnue to recommend this business to my friends and family.
I have had nothing but great experiences at Dave's Ultimate.
I have been going there for 7 years now. Never had a problem with any repairs done there. Friendly staff.
Great Shop - Great Customer Service. I have been using Dave's Ultimate Automotive at the Howard Lane location for about a year now. I've gone to other repair shops that did not even begin to know what customer service means. Needless to say, I did not use them a second time . At Dave's, my service advisor is Brad and he is great...I make sure I talk to him when I bring in my truck. All the managers and techs are excellent and I know that I will receive the best service and repair available. They take the time to explain what needs to be done and will also let me know which repairs I can safely wait on. I need to be able to trust that the repairs are done right the first time and if something does come up, I know Dave himself will make it right. I'm just glad I found these guys!
Great car shop. Just recently went to this shop to get my brakes fixed and got great service from these guys and I now don't have any more problems with my brakes. Highly recommended.
WOW Amazing customer service and serious tech's.. Long time user of city search, but I have never posted a review until now. I love Dave's I have been bringing all my cars to their Howard lane location for about 3 years now. Brad and Dwayne's customer service is great and the work I have had done on my car has been stellar. I am not sure how much money I have saved getting things done right the first time, but im sure its a butt load. These guys set the bar for REAL CAR CARE in a world of mis-trust and shady dealings. 5 stars RUN dont walk.
My "Go-to" Auto Repair Choice.
Dave’s has been my #1 auto repair shop for about the last decade.
What impressed me and never disappoints are the high level of competency, friendliness, and integrity of the owner, Dave, and each & every one of his employed auto experts.
They’ve been consistently on target in diagnosing & repairing my vehicle, and sending timely reminders for preventative maintenance.
Every time I walk in I can’t help but notice how genuinely happy the staff is and that turnover is very low; I’ve run into the same folks there year after year, a very good sign at any place of business.
The place is clean & comfortable. The original North Austin location sports a cozy customer waiting area with couches & chairs, tables, a coffee station and an internet station—complete with computer for anyone’s use.
In addition to its supreme auto repair service, Dave’s offers a myriad of peripheral services for the convenience and well-being of its customers and the community, including a free & safe shuttle, low-price rental car availability, and charitable events as Dave “gives back”.
At Dave’s I feel cared for, and I’ve been recommending Dave’s at every opportunity since before learning about his referral reward program, just because when I find such a good thing I feel compelled to spread the word.
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