Hotels >Lakeway Resort And Spa
Disappointed. I'll give two stars simply for the courteous service we received. My daughter booked the room for me thinking this would be a real treat. We had one of the nicest rooms with two queen sized beds and had a very pretty view from our window. However, we were subjected to a loud-mouth guy in the next room who started up about 10:30 pm and never stopped talking until well after midnight. And the room service food was mediocre at best and so horribly overpriced. The price of food is really outrageous! The extremely high cost of food plus the paper-thin walls that allowed you to hear every word of a conversation in the room next door really made for a very unsatisfactory stay at this supposedly "luxurious" resort. I definitely do not recommend a stay at this rip-off place. I know I'll never stay there again.
Best Resort on Lake Travis. If you are visiting family or friends in Austin this holiday season or are planning a last minute getaway, Lakeway Resort and Spa is the best resort by far on Lake Travis and in Austin for that matter. The property is beautiful and sits directly overlooking Lake Travis. The staff goes above and beyond and the rates are not bad for the quality of service and ammenities you receive. I highly recommend it for couples, families, and even business travelers.
Our wedding Reception...
We recently had our wedding reception at the Lakeway Resort and spa. While the views are spectacular and the pools are great... the wedding coordinator was horrible, the rooms were unsatisfactory, and many of our guests were left feeling ripped off.
The venue itself was amazing! The ballroom is wonderful... Wall to wall windows expose the gorgeous Lake Travis below!
However, the wedding coordinator made our experience extremely disappointing. He was rude to some of our guests (one being my matron of honor), missing in action during a majority of the night, and prior to the event he was unresponsive and completely ignored my requests.
The bathrooms had NO air conditioning the entire night!!
(..When you pay over 25K for an event... You don't expect an OUTHOUSE of a bathroom. )
We got a "special" rate of $200/night for ourselves and for our guests... our room had dead worms in it and the bathroom was disgusting. One of our guests even said that their sink was broken and that there was no attempt to fix it. Many of the guests who stayed expressed cleanliness issues. The rooms at the Hampton Inn nearby were less expensive and actually nicer than at the resort.
The reception was a blast, but unfortunately the coordinators' lack of coordination made it stressful and a huge disappointment to my husband and I.. When considering this venue... the one piece of advice I can give is to make sure Melanie is back and that she is your coordinator!!!
Great location, great views!!. You have to stay here. My family stayed here when we first came to Austin and decided we had to live in Lakeway! Awesome lake views, great views, excellent spa, great place to be!!
Terrible Resort, save your money and go elsewhere. My company had our Christmas party at the Lakeway Resort last month and I have to start off by saying it is a beautiful resort. Beyond that though I don't have anything positive to say. Our Christmas party was ok, but the food was average at best, had some of the worst crab cakes anywhere, everything else was mediocre. My main issue though was with a situation concerning our room. After returning to our room after our Christmas party, we are relaxing and a baby in the room next to us starts yelling and crying. My first thought was who brings a baby on a weekeny getaway to a resort and spa, but I remembered that one of the employees has mentioned there were several weddings going on over the weekend. Well, the crying came and went and woke us up several times during the night and early morning. After not enjoying the over priced breakfast buffet where the food wasn't heated properly I was ready to call it a day and check out. When asked how my stay was I told the girl at the front desk it was not great due to the baby crying in the next room all night. I told her how it kind of kills the romantic mood to hear a baby crying, to which her response was, "you must not have children," to which I said no and I don't think people come to this resort to hear other peoples children. This was not the response I was looking for and was handed the bill and pretty much told tough luck. I contacted the hotel later in the week to speak with management and the manager who called me back just said sorry and that there were several babies at the resort and that he would make sure I had a better experience whe I returned again (which will never happen.) I explained to him that the correct way to have handled the situation from the beginning would have been to put the guests with the baby in a corner room and leave a room in between since they were not at max capacity. He had no reply pretty much and that was it. They obviously don't care about losing business, so I will go elsewhere.
Best Spa All Around!. The Staff at the Spa was delightful when visiting the resort for a mid-week getaway. I was received well by the delightful receptionist, and quickly changed into proper attire, and relaxed in the most beutiful lounge, with a breath-taking view of Lake Travis. Minutes later, I was taken back for the most thorough and balanced, deep-tissue massage I have ever experienced in my lifetime! Nathan is phenomenal! I concluded my visit with an excellent Spa Pedicure, that allowed me to take in the view of the Lake once again. This was a beautiful visit all around, and I could not have been more pleased!
Great Spa services. My sister & I stayed here one weekend before the birth of her first child. The room was beautiful as was the view of the lake. The bed was extremely comfortable & it was very quiet during the night. The waiting room for our services was really comfortable as well as the robes. The changing facilites were incredible was showers, hair dryers & everything else you could want after your services. My sister & I really enjoyed our massages & thought they were worth every dollar spent. Spent a nice afternoon relaxing by the pool. Looks like the pool would really be fun for the kids as well as adults. We returned the next day for pedicures. What an amazing view during that service & also worth every dollar spent. Only down side I would say was restaurant. We both thought it was overpriced for only average food & the service from the waiters was not very good. Next time we'll just eat some where else, although the breakfast on the balcony both mornings was really nice.
Sooooooo Relaxing....... Nice, quite and relaxing the best way to describe this beautiful Spa. I had a great pedicure nice manicure and a great massage. The view is beautiful and the staff where great. I will tell all my friends to try this SPA out. Next time I will try more services
Relaxing spa with breathtaking views. I recently visited Lakeway Resort and Spa for my sisters wedding. The personal service we received was fabulous. We all had massages, facials , mani's and pedi's. Lori did my massage, and wow was I impressed. It was the best massage I have ever had. Valorie did my sisters make-up, and it was just beautiful. We had such a great time, Becky did my mani and pedi and I have to say, it was the best pedi I've ever had. My feet felt so great! I recommend Lakeway Resort and Spa to everyone, whatever the occasion. The staff is so professional and the location is just simply beautiful.
Best Place in Austin. I stayed here while I was moving from one part of Austin to Another. It is a 30 min. drive to downtown. It is really worth staying there. They offer great service. The Staff is very friendly. Has great views of Lake Travis. Is worth every penny. They just renovated as well.
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