Riverside Veterinary Clinic

Recommends

Carolyn M.

Joined 1 year ago

Excellent Pet Care at a Reasonable Cost. Dr. E. Henry Meyer at Riverside Veterinary Clinic

443-3111

2400 East Oltorf St, Suite 10A

Austin, TX 78741

Mon, Tues, Wed, Fri: 7am - 6:30pm

Sat: 8:30am - noon

Dr. E. Henry Meyer at Riverside Veterinary Clinic is an Austin institution and his clients love him, as you will see from all the pet photos lining the walls of his clinic. Here is why I am recommending him:

On the afternoon of 3/7/11, my cat broke a fang tooth at the gum line. I called the animal hospital where I had been taking my cats since 2004. They quoted me between $550 and $618 to remove the root of the tooth. But, they could not do the operation until 4 days later. My cat was in pain. I called Dr. Meyer, who had spayed my cat after I rescued her (she was feral). I was quoted $85. Dr Meyer was going to be out of the office at continuing education the next day, but, he said if I could bring my cat to his office within the hour, he would stay late and do the surgery that night. Which he did. When I collected my cat the next day, she was in an excellent mood, and the total bill was $97 because she needed antibiotics that Dr. Meyer charged $12 for. (I had payed $25 for the same antibiotic at my regular vet on 9/30/10 because the area around her fang tooth was inflamed (the tooth was cracked even then, but her yearly exam at my regular vet ($190.48) did not disclose this fact.) I took my cat back to Dr. Meyer on 3/16/11 to have the stitches removed (no charge.)

Although Riverside Clinic is not convenient for me, I now will be taking all 4 of my cats to Dr. Meyer for all their medical needs. He went beyond the call of duty for my cat.

Positives: Competent, caring service at a very reasonable cost. Willing to work around his regular schedule to help a cat in pain. Front desk employees have always been exceptionally kind and helpful to me.

Negatives: Owners can't go to the exam room with their pets. They take your pet to the back, then return the pet to you in the waiting room.

Doesn't Recommend

jlhays

Joined 2 years ago

Worst Vet EVER!. Don't be duped - these guys charge a little less but you will end up paying more if you come here. I wanted to get my cats ready for a move to Hawaii and dropped them at the vet with a to do list. THREE DAYS LATER they give me a bill for $200 for arbitrary blood work and urinalysis, which was perfectly normal, and yet they DID NOT DO A SINGLE THING ON THE LIST. I called the third day and demanded to get a phone call from the blood work technician, who was stalling and not returning my calls (meanwhile my cats are sitting in a jail cell waiting for the technician to get off his ass). The receptionist told me that she couldn't guarantee that anyone would call me back - AFTER THREE DAYS. I told her f*ck that I'm coming to get my cats and I did just that.

The receptionist tried to telling me "nobody makes any money here" which is a bold faced lie. They are NOT a charity organization, and they are NOT a non-profit, don't be fooled! AVOID THIS PLACE LIKE THE PLAGUE. Their prices ARE NOT EVEN CLOSE to charity prices, not even close, but they want you to believe they are a non-profit so that they can justify providing what I believe is the worst customer service experience in Austin.

Doesn't Recommend

Sunny Days

Joined 4 years ago

Where is Paco??? Why did you ILLEGALLY give away your patie. PLEASE READ!!



I volunteer with a local dog rescue and Dr. Meyer put one of his client

Recommends

ellie mae

Joined 3 years ago

Great Vet Clnic. I have used RVC for the last 5 years for my 3 kitties. I have experienced some long waits on the phone, but have been given excellent service for routine and emergency issues. The clinic is slammed from the moment they open and I see how hard the employees work to get to calls and office visits. My pets have been given extra care on stay over visits and staff listens to special requests regarding the comfort and safety of my babies. They have been more than reasonable on fees and always attempt to work within my financial limitations to provide the best care possible.

Recommends

XXMISTY20XX

Joined 4 years ago

GREAT PEOPLE! FRIENDLY AND UNDERSTANDING. VERY GREAT PLACE WHO UNDERSTANDS HARD TIMES, AND WILL WORK WITH YOU. PASSWIONATLY CARES FOR ANIMALS AND THEIR OWNERS. I CANT SAY ENOUGH. VERY WARM PEOPLE.

Recommends

LittleOne

Joined 4 years ago

The BEST Veterinary Clinic in Town. It is my desire to express my gratitude toward people who show respect for me and their patient "Littleone".

Yes, there are negative reviews written and that is okay because I took my chihuahua to this clinic based on the words of a friend.

It seems as though the negative responses have been exaggerated. I know first handed that the staff work to ensure pets are scheduled to fit your schedule when possible. They Do give a courtesy call one day before the appointment.

Yes, you may have to wait sometime after your arrival, that is understood since it is a buisness with many patients.

The staff members of Riverside Veterinary Clinic work there because they too want to help you. This I know because of my conversation with them. You too will see it when you take a moment to ask them as I did.



With all of that said, yes anyone can write whatever, however, I write this because I trusted a friend, and have supported this clinic for the past year due to my pets health issues. The price of health care for my pet and the treatment they give me and "Littleone" can't be matched. MS

Recommends

treytrey

Joined 4 years ago

the BEST care for your pet. We are new (one year) owners of our beloved dog and family member Jimi, and were referred to this clinic by friends with dogs. From day one, we have had nothing but the best and most professional service. And the prices are so much less than any other clinic...we did our research. Our dog was sick and we called to make an appointment and were told that the next available was 5 days out, however, the receptionist said that she would see what she could do. She called back in a couple of hours and fit us in. We showed up and were seen immediately. It is now the next day, and Jimi is back to himself, and all of his symptoms are gone. I read some negative reviews, and don't understand at all. Nothing but the best experiences with the whole staff. Dr. Meyer and staff are the best and we will continue to refer EVERYONE to them. Thank you!

Doesn't Recommend

Marvelis

Joined 4 years ago

Nice Dr. but poorly run office. The Vet himself was very nice. The staff was professional and never rude to me. But office screwed up one too many times. Cancelling a surgery 20 minutes before it was scheduled and then not being able to reschedule for a month. Not having enough charcoal for a large dog to take when he was poisoned. So busy they have no time to see emergency's. 2-3 week wait to see Vet when dog has an open sore.

Recommends

hwheels

Joined 4 years ago

I Don't Get It. I don't get the extremely negative reviews. Sure,I've had to wait and have been put on hold(for a couple of minutes), same as with my doctor and dentist! But "unfriendly and incompetent"? I've always had good experiences with Dr. Meyer and the staff, even if they're too busy to hand out hugs and lollipops. I wondered if the address change had caused some problems, but the "one stars" go further back than that. Makes me wonder if the competition isn't hiring people to give bad reviews.

I have never been to this office when it wasn't somewhere between busy and swamped! The "regulars" never seem resentful or impatient, they know they will be taken care of in reasonable time(must be a South Austin thing).

It has always been a pleasure to confer with Dr. Meyer about my pet. He NEVER seems rushed or impatient and has a great, unforced "bedside manner". This personalized type of service undoubtably contributes to appointments that run over and cause the wait.

So be patient already, or go to Westlake Hills and pay a lot more(and probably still wait). The crowded waiting room at this Vet's is evidence of many satisfied(repeat) customers. Bring a good book and eat out on the money you'll be saving.

Doesn't Recommend

feinbaby

Joined 4 years ago

Rude, Slow, Incompetent. This is the worst veterinary clinic I have ever been to.

I thought I was being punk'd.

I have never in my LIFE been treated so rudely on the phone, hung up on, and chewed out by the desk help. They are lazy, incompetent, the place is crowded and you don't get to see the vet.

After being hung up on 3 times, and then rudely "put in my place" by a cranky betch at the help desk, I decided to move to the SOUTH LAMAR ANIMAL HOSPITAL, which is beyond friendly, convenient, accessible, clean, and well-managed.

I would never trust my beloved pet to these mofos.