South Star Dodge

09/19/11

What a relief!?

by gregb70 at Citysearch

Thank you so much for helping resolve out shifter module dilemma with our jeep. Since out vehicle had low mileage and was so close to the warranty expiration, it was a relief to know that your dealership was agreeable to covering he expense a warranty item. I compliment your actions and we look forward to patronizing your dealership in the future.

09/08/11

Outstanding

by txplayer at Citysearch

I want to make aware of the outstanding customer service that I received from one your professional associates in the service department. Mr. Tommy Gregg, when I had a pending question about my vehicles warranty, was able to answer my questions professionally and promptly.

05/02/11

THE WORST EVER!!!

by Lorie Stanley at Citysearch

Do not buy a vehicle at South Point Dodge Jeep!!

* First, I made 4 trips to sign and resign paperwork they couldn't seem to complete correctly when I originally purchased my Jeep.

* Second, I made countless calls and sent countless email messages for nearly 4 months to see when the soft-top I ordered would be available for pick up. I was told when I bought my Jeep, it would take a couple of weeks to get one in.

* Third, I overpaid for the soft-top by hundreds of dollars. When it finally came in and I picked it up, I discovered it was the exact same soft-top I could have bought online. I was told by my "sales guy" that their tops were made by Jeep and others were substandard. It actually was a name brand that I could have bought anywhere, even online and received it within 1 week and paid $500 less for it. EXACT BRAND!!

* Forth, after I received a recall notice, I called to make an appointment only to discover their time is more important than mine. They don't take appointments for recalls, I just get to sit and wait until they can get to my vehicle. Oh, so I'd better be there at 7am!! Sounds terrific!!

* Fifth, I never received a second key to my vehicle...but that was my fault. Lucky me, I called and emailed for 2 months only to hear they won't do anything about it. Because I'm assuming, they think I lost it....not that they made a mistake.

Their customer service is delightful...if you like frustrations and aggravation!! And I plan on telling everyone I know where they too can get horrible service, lied to and spend months wasting their time!!

Oh, and thank you Ben Shahvani (General Manager) for hanging up on me when I said I would let the corporate office know about your service.

BUYER BEWARE!!! I’m a single mother of a ten year old. We live paycheck to paycheck like a lot of other people! This dealership took up a lot of my time and energy only to cause me frustration and aggravation!

03/24/11

Haggle Free!!!

by lupeH at Citysearch

I have to hand it to this dealer for sticking to what was agreed over the phone and online. They didn't haggle with me one bit on the price of my Dodge and were completely honest and upfront. I had a great experience with them and didn't waste any time. Definitely a good dealer to do business with!

02/18/11

IMPRESSED!!!

by casimiragil at Citysearch

Going to place to place searching online and really stressing me was not good at all... but once I saw South Point online and the excellent reviews and what people had to say about them I might as well give them a shot... I'm so glad I did because the customer service was FANTASTIC!!! I was very impressed with the knowledge and no pressure they gave me. This has been the best dealership I've ever came across! Thanks South Point for making the process easy as 1 2 3!!!