Rick's Cleaners

11/13/09

very disgusted customer

by zop at Citysearch

I understand exactly where this employee is coming from, I went to pick up some of my dry cleaning and drop some off as well, and to my surprise the employee was on the phone with upper management. All I heard was the employee being as polite as could be in that situation, but I could hear the woman on the phone yelling at this poor employee. I was in the store the whole time this employee was on the phone and instead of talking to this employee this loud, obnoxious, disrespectful, woman was on the other end yelling. I have never in my life heard anyone treat anybody this way. I am so appalled by this, I felt inincredibly horrified. I even asked the employee if this is how they are treated on a daily basis, and all that they could say was, I apologize mam but I shouldn't say. I hope they soon look for new upper management because the ones currently on the payrol need to learn some manners.

noone should ever be treated this way by anyone!

• Pros: worst management
• Cons: upper management problems

11/09/09

Anonymous employee

by Anonym0us at Citysearch

I'm an employee at Rick's and I have to say it's the worst place I've ever worked. I noticed all the reviews mention how the employees aren't friendly; that's because we have to deal with terrible management, low wages (minimum wage), long hours, and understaffed shifts so the owners can save money. On top of that we have to deal with at least one customer a day that screams over a wrinkle in their shirt or some shit like that.

The upper management screams at you over the phone for things that usually aren't even your fault, but they can't even face you in person. Our location is roach infested, the AC is a piece of shit, and it's unorganized. Something is always broken and they'll delay fixing problems, sometimes they won't fix something at all to save money. No benefits, they jack you on your wages and you have to argue for them to even give you your minimum wage because they short your hours on your paycheck.

A lot of times they don't even clean the clothes, they just press them and send them back if they're busy. The management tries to get employees to sign damage waivers as much as possible because they have a tendency to screw clothes up, then it comes back on the front desk person if the clothes are screwed. Basically, the front desk person gets shit on for minimum wage. So now everyone knows why we're never in a good mood. I've never been treated so badly by an employer. I hope this business gets run into the ground because I hate the greedy douchebags at the top that pinch every penny.

-An anonymous, disgruntled employee

• Pros: Cheap
• Cons: Everything else

10/14/09

Job Done at Right Price

by SFran72 at Citysearch

Ive been particularly impressed with these guys over the years. At numerous drycleaners I had issues with clothes, but my only minor one here was corrected right away + they havent had any slip-ups since. Theres a location by my work and home so its always convenient.

• Pros: locations, consistency, price
• Cons: no same day service