Austin >Bruce, R Grady, Md - Urology Austin
Caring Medical Personnel.
My recent visit to these offices were very positive. The staff is very caring. I understand the previous review about the front desk as so many insurance companies require a 'referral'. Without a referral, the process must be very different. I just used my doctor's name even though she did not refer me to their office.
I found the office to be very nice and the waits short. I especially like the ability to fill out the new patient forms prior to the visit.
The first doctor I choose to visit was so nice and informative. He said another doctor in the practice was the expert for my issue. I felt very comfortable with his recommendation.
Dr. Bruce is the specialist for female issues. His bedside manner is so gentle and calming. He tells what he needs to do before doing it. He is patient.
I have only had the preliminary work and not my surgery yet. I am confident he will do a great job.
Get to see the doctors and medical personnel in this office and you will leave with confidence that this is a great urology office.
Not sure about the Doctors, I couldn't get pass the desk!.
Nicole answered the phone and I told her of my intentions to see a urologist because I have had pain in my groin area, I have been to a general practitioner who diagnosed it as a torn ligament in my groin. I told Nicole that I did not think it was a torn ligament in my groin because it hurts when I?m not in motion, it hurts after icing and taking anti-inflammatory pills such as Ibuprofen.
Nicole quickly summed up that she could not help me with that, and before I could protest or better explain myself she put me on hold to speak with a nurse. After she came back she confirmed that she would not be able to help me with a pulled or torn groin. I then re-explained that I didn?t want to seek help for a torn groin and continued to provide more information, including some pains that I have had in my left testicle. After I said the magic word testicle she quickly retorted that ?I had not said that before?, which was true. Yet, throughout this entire conversation I felt that there wasn?t someone on the other line who was interested in actively listening to my concerns. Nicole sounded as if she was overly busy, dis-interested, or frustrated.
She then asked me which Doctor I wanted to see. I am not familiar with your current line-up of Doctors so I said any urologist who can help me. She asked if I would be willing go to the North office, and because I am located south I asked if there was anyway she could get me in next week at the south location. She answered no quickly. I told her that the North Austin location would be fine, and was there anything available for Tuesday. I did not hear anything for about 10 seconds after asking, so I said ?hello??
She replied sharply that she was looking, just a moment. ?I?m sorry?, I said, I didn?t know that you were looking because you didn?t say that you were looking and one barrier to over-the-phone conversations is that the abilities to see Nicole?s actions and body language are not an option.
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