Austin Shoe Hospital

Recommends

Nicole C.

Joined 7 months ago

This place will save your soles! Bring in your favorite worn out shoes and they will resole, polish and repair them to perfection. It's better than getting a new pair.

Recommends

west lake mom

Joined 2 years ago

Outstanding Shoe Repair. After reading some of the negative reviews, I feel compelled to defend my favorite shoe repair store and cobbler. The shoe repair and service in this store is impeccable, and the gentleman who works here is extremely professional and kind. His work is beautiful and worth every penny to restore your favorite shoes. For those of you who previously insulted this business, please go elsewhere to get your cheap, poor quality service!

Recommends

goPokes

Joined 2 years ago

Overall Great Expierence!. I was reading some of the other comments and noticed people commented on the man working there. I have been many times to this specific location and the same man is always working! He is always very friendly to me! He takes his job seriously and he is good at what he does...people must take him the wrong way.

More importantly the quality of shoe repair is phenomenal. I personally don't think it is expensive at all but if you did think it was it is worth the money!!

Recommends

Mcus

Joined 2 years ago

Shoe repair. Very knowledgable. Fair pricing. No strings attached. Will tell whether or not the shoes are worth fixing. Will definitely go back.

Recommends

EWM

Joined 3 years ago

Shoes were repaired very well. I actually had a good experience with this particular Austin Shoe Hospital. The man in the store wasn't super friendly, but nice enough, and my shoes/boots were done fantastically.

Doesn't Recommend

reganderson

Joined 4 years ago

Don't go to this "hospital!". I decided to try this location because I go to Westlake a few times a week. I called ahead to see exactly where it was and was given directions. When I got to the shopping center I still had trouble finding the place, but that could have been my fault. When I walked into the store I jokingly told a man named James that I had trouble finding the place even with directions. He rather grouchily told me that he had given me correct directions. So we got started off "on the wrong foot," so to speak. I showed him the two things that I wanted repaired: one was a carry-on travel bag which needed about two inches of stitching on a seam. He said that it would cost $18.95. I told him that that was almost what I had paid for the bag at a discount store. He said something to the effect that I could just buy another one from a discount store and that it would probably rip too. So I decided not to have that repaired. I then showed him a pair of sandals which needed to be glued. The straps had gotten wet and the two layers of leather had pulled apart. To me it seemed to be a simple enough job. He said that it would cost $15.95 for the pair. I expressed surprise that it would cost this much and said I might be able to glue the straps myself. He said in a rather hostile way, "Well in that case I can sell you some glue so that you can do that." I told him that I might have the right kind of glue at home. He never told me to try the store again or wished me luck fixing my items. Another customer then came in so I don't think that he even said goodbye to me. I was really shocked at his rudeness more than at the high prices he quoted. I would just like to say to James: "This is Austin. People are nice and friendly here."

Doesn't Recommend

horse woman

Joined 3 years ago

RUDE INCOMPETANT!! DO NOT TRUST THEM WITH YOUR SHOES. This store lost my boots and made up a price which happen to be double the actual price so i paid $75 for two boots to be re-heeled instead (according to the owner $30 for BOTH) plus they lost one pair shrugged and said well they jsut arn't here ($350 pair of boots gone) he sad find the ticket and i had moved and lost the darn thing and was so scareed cos this guy did not care a jot and was so rude about it i was stressed he then found them days later nonchanletnly...i was not pleased when there was no apology and priced double then normal.

I called carrol Kelly thinking he'd sort out the rediculous price hiking once he heard how mush i was over chaged last week to punch two holes in some leather and put a name plate on $14.99 EACH (used to be $8 to $10)

he called James and was told he made it $5 more expensive for EACH peice because i wanted it done exact. ie i just wanted a fair job for a fair price.

Carrol Kelly told me they do 3000 jobs a week and he has NEVER had one person complain so i backed down...now i read ALL these bad reviews i realise i am not the only one.

He has lost my custom and like many other disgruntled badly treated customers i will tell ALL the people i can don't go there they are not to be trusted.

Recommends

nancybeckett

Joined 4 years ago

Save your shoes!. Go to Austin Shoe Hospital. ASH does an excellent job of repairing shoes that are in need of a little love and attention. I've been able to extend the life of several old favorites and saved myself a lot of time and money in the process from having to go out and buy a new pair. I've always received my shoes on time and they've done a great job of getting them like-new again. Thanks a bunch ASH, you've found a customer for life :)

Recommends

soniam

Joined 4 years ago

Excellent, prompt work. I have been going to James and Austin Shoe Hospital on Bee Caves for about 10 years. The work is always excellent. My shoes come back looking brand new. He also reconditioned/dyed my Hobo purse. It looks great, and there is no more fading on the handle. He is also very prompt. He has even completed a job a day early for me, so that I could have the shoes before vacation. I would not take my shoes anywhere else. He is also very thorough in explaining the work and what to expect.

Recommends

SJZ

Joined 4 years ago

Damaged bag? Take it to James!. My family gave me a Louis Vuitton computer bag for Mother's Day. My daughter's dog chewed a chunk our of the bottom right near the seam. I took it to James Hawkings at the Austin Shoe Hospital at 3300 Bee Caves Rd, and he patched the hole with the Louis Vuitton material (it's a mystery to me where he took it from), so that it looks like a small tab that serves some purpose. I would never know it had been damaged! I am so happy with his work - I'll always take damaged shoes or bags to James' shop before giving up on them!! Thank you, James.