Pottery Barn
Austin, TX 78746
Phone: (512) 329-7040
- Best of Citysearch:
- Home Decor 2007
- Hours:
- Mon-Sat 10am-9pm, Sun 12pm-6pm
Editorial Review for Pottery Barn – by Jackie Potts
In Short
One of Williams Sonoma's three retail branches, Pottery Barn started with dishware and crystal, and then expanded its inventory to include everything from shower curtains and linens to leather couches and bed frames. Everything is cool, in a spare, semi-rustic way, and the chain's customer-service philosophy and on-site decorating advisors ensure a pleasant shopping experience.
Editorial content is independent of paid advertisers. Any expenses are paid for by Citysearch.
Insider Tips
Special ServicesWedding Registry: Gifts can be purchased in person at any Pottery Barn nationwide or online.
User Reviews for Pottery Barn
07/28/2007 Posted by shaft28
We bought almost $2k in furniture on 6/30. Picked up 1/2, the other 1/2 in 3 weeks. 4 weeks later no call from PB. I call on a Sat morning and say - our $900 media cabinet is overdue, can you give me status. PB replies, oh I leave a message for our cust service to get back to you. Ok, I'm fine with that. 4-5 hours go by - nothing. I call again, same person - Jennifer - says I leave a message with Cust Service. I mention I already have and when would they be in? She replied "Not today!". (Then why make it seem like I would get a call back). I ask when are they going to be in. She says - no idea. Not sure if they will be in tomorrow or whenever. I ask - so I spend $2k there and you guys are a week late and there is no one I can speak to? (Rudely she replies) Uh, no I already told you customer service isn't in today. I then ask so there is no one there, at all, that can help me on this. She says I can leave customer service a message... I'm going to go get my money back. I am too old to put up with poor customer service when I am spending good money.
Cons: rude staff on the phone
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