What People Are Saying About Pottery Barn
The Editor
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Citysearch
In Short – One of Williams Sonoma's three retail branches, Pottery Barn started with dishware and crystal, and then expanded its inventory to include everything from shower curtains and linens to leather couches and bed frames. Everything is cool, in a spare, semi-rustic way, and the chain's customer-service philosophy and on-site decorating advisors ensure a pleasant shopping experience.
07/28/07
Terrible customer service after you have bought from them
by shaft28
We bought almost $2k in furniture on 6/30. Picked up 1/2, the other 1/2 in 3 weeks.
4 weeks later no call from PB. I call on a Sat morning and say - our $900 media cabinet is overdue, can you give me status. PB replies, oh I leave a message for our cust service to get back to you.
Ok, I'm fine with that.
4-5 hours go by - nothing. I call again, same person - Jennifer - says I leave a message with Cust Service.
I mention I already have and when would they be in? She replied "Not today!". (Then why make it seem like I would get a call back). I ask when are they going to be in. She says - no idea. Not sure if they will be in tomorrow or whenever. I ask - so I spend $2k there and you guys are a week late and there is no one I can speak to? (Rudely she replies) Uh, no I already told you customer service isn't in today.
I then ask so there is no one there, at all, that can help me on this. She says I can leave customer service a message...
I'm going to go get my money back. I am too old to put up with poor customer service when I am spending good money.
- Cons: rude staff on the phone
The Details on Pottery Barn
Special Services:
Wedding Registry: Gifts can be purchased in person at any Pottery Barn nationwide or online.
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