Lucy's Cakes

Out of business. I chose Lucy's Cakes to do my wedding cake based on recommendations I had received. Our tasting was poorly organized, especially in comparison to other bakeries, so that was my first impression. I also found it peculiar that they didn't take a deposit at that time, but every place is different.

Well, I show up today to drop-off ribbon for my cake to find that the entire place has been closed. It has the name of someone in San Antonio to call. So, I guess they didn't feel it was necessary to call people who had their wedding cakes ordered through Lucy's. Had I not stopped to drop-off the ribbon it would have been about 2 weeks before the wedding until I found out they were closed.

It's unfortunate, because I feel that based on these reviews they took a really good bakery with a good reputation in Austin (& we love local businesses here) and ruined it with poor customer service and a lack of professionalism.…

Two years in a row - cake not right - horrible customer service - felt like a Seinfeld episode - no correct cake for you!. Last year I ordered a simple cake for my daughter's birthday weeks in advance. I told them that we really don't like buttercream and we made selections accordingly. The cake was to say "Happy Birthday Lauren." When I got the cake it was all buttercream. We all ate a little bit and hated it so I took it back. There were only a few slivers missing. The woman stuck her finger in the cake (how disgusting) and said that it wasn't buttercream (which of course it was). Then when I wouldn't back down she later admitted that it had to be buttercream due to the type of decorations. What?!?! I also pointed out that instead of "Happy Birthday Lauren" the cake said "Happy Birthday Laur" as they ran out of room. They just walked away. I threw out the cake once I got home.

So I figured I would give them a second chance this year. This time my cake said "Happy BiRtday Lauren." They can't spell birthday? Of course I didn't notice this until I got to the party as the box was completely taped up with saran etc.

I've had Sam's club, HEB, Hey Cupcake, and Central Market do a much better job with cakes...and they taste better because they make it as you ask for it!

In summary, don't be shocked if Lucy's makes a mistake on your cakes or won't compensate for mistakes or even apologize for mistakes! I guess they can act that way because they know you are stuck as you usually get the cake just hours before your party. Always check the spelling and maybe stick a toothpick in it to make sure you get what you ask for...or don't go there at all!…

Agreed on terrible customer service. Am getting married in May and called to inquire whether they could make a cake with Splenda. They said, "No, we just use Sweet & Low." I said, "Uh...no." and without offering any suggestions or information the clerk very curtly said, "ok, good luck," like I'm never going to find a better baker.

Whatever. They won't get our business--ever.…

Best cake in town. Bravo Lucys Cakes to you and your entire staff! I have to say I've had my fare share of nightmares in bad customer service but the counter girls at Lucys Cakes were very polite and helpful when I was having trouble with my sons birthday cake. I was unsure of exactly what I wanted but they walked me through my order letting me know what my options were and helping me come to a final decision that I was pleased with. On the day I arrived to pick up my cake it was ready on time and looked exactly how I'd imagined it, if not better. Even more so when i got home and we tasted the cake I was again pleasently surprised. This is truely the moistest, most flavorful cake I have ever had without being overwhelmingly sweet. I can assure you that Lucys Cakes now has a life long costumer in me and that and that my experience with them was beyond satisfactory.…