Austin >Auto Dealers > David Mc David Used Cars
13553 N Hwy 183, Austin, TX | Directions 7875030.451876 -97.789489
I've had no problems with McDavid's service – My car at 204k miles. David McDavid has been servicing my car since I bought the car, new. I will continue to go back to them for servicing my car.
Two days ago, my SRS light came on. Michelle was kind enough to create a space for my appt. with very short notice. Turns out there were no major problems with the car. I had just installed a new battery a day earlier and somehow the new battery and me putting electronics gear in the passenger seat tripped the light.
Service could have taken advantage of me at that time and I would not have known better. They didn't. Instead they reset the light and we are going to monitor to see if it happens again. I appreciate the honesty.
Very Disappointed!! – Don't go here. I bought a CPO Acura few years back. Bought an extended service package. The battery has died twice in my car for no apparent reason. The so called service rep was only interested in telling why it is normal in Texas heat for batteries to die in a year and why i will have to pay for the replacement because battery is not covered in the warranty.
The manager, Raj Cheddie, was no better. Basically just lip service. Compared to Lexus customer service, these guys are pathetic. I like Acura cars but with such deceptive sales practices and sub-par dealership experience, my next car will be something other than Acura and in the mean time, I would rather go to a no-name mechanic than this dealership because basically they both will offer the same service. At least, I am expecting such treatment at a non-Acura service station.
Screwed me on brakes – I bought a used acura TL from these people very recently. Within a day of driving the breaks started locking and screeching violently. The car obviously had bad breaks and the SALES MANAGER HERSELF claimed that the breaks had recently been replaced and that the wear on them was insignificant.
Again, the sales manager of this dealership said the breaks passed inspection and when the car got to me, the breaks were in such dire need of replacement that the mechanic was surprised there was no damage to my roters.
She even had the audacity to tell me that the mechanic was trying to sell me on a repair the car didnt need! YOU COULD HEAR THIS CAR BREAKING FROM OUTER SPACE.
They screwed me over a relatively cheap repair that they could have easily fixed. Put me $500 bucks in the hole and could have cost me a lot more.
Customer satisfaction is of no consequence to these people.
I have already filed a complaint on this dealership with the better business bureau.
Terrible Customer Service – Where do I start? First I went there once to get another wheel lock key because mine had broken twice already. They would not give me another under warranty and wanted to charge me $75 to remove one wheel lock. When I refused this the manager came out and said they will try to remove the wheel lock using the shop's set, but if they break it while they are trying to do this then I will have to pay for their part. Went across the street to Discount Tires and they removed it for free in 5 minutes no questions asked.
David McDavid Acura - Horrible Service – The service offered by David McDavid Acura is horrible. The technicians were not technical enough to spot problems and did some lousy job in checking actually what went wrong. They would do something anyway, for 3 times, but not fix the issues. Took to another car shop and fixed immediately.
The manager was not professional either, I'd rather say rude, not treating customers with respect. Won't go back again.
The straw that broke the camels back. – I have never really liked David McDavid Acura service. They go through service advisors every few months and I always felt they were not being completely straightforward. Today absolutely confirmed my suspicions.
I took my 2004 MDX in for a 75k service today. They said it would cost $129 + tax. I incorrectly assumed (my mistake) that it would include everything in the maintenance journal indicated for a 75k checkup. It didn't. They wanted to charge me $99 each for a power steering flush and VTM flush. I won't be back.
Pass on McDavid's Service – I've been taking my 04 TSX for service there since I bought it only b/c it was under warranty. While the car is outstanding, I've still had some warranty work performed.
Visited McDavid Acura in Austin approx 9 times (including regular service), if you don't include the return trips to fix something they've messed up. Almost every time, they either failed to fix the problem or did such a sloppy job reassembling, that I had to come back. Once they didn't connect up the air intake ducting and stuffed the air intake temp sensor under the engine cowling. No air filtering and wierd engine performance for three weeks until I discovered it. Another time the engine underbody panel came loose and was dragging along the ground b/c they didn't reinstall the panel with enough of the correct type of bolts. Left the oil cap loose on top of the engine was another careless mistake. Didn't attach the front bumper cover correctly after a headlamp replacement. Thank God the only thing they didn't mess up was a brake job. They never offered any form of compensation for my time.
I too was promised free loaners any time I brought my car in for service. They still do it, but only when pressed. Lately, it's a cheap Dodge Neon, or similar, not the usual TSX loaners. No idea whether they will still honor loaners once my warranty expires.
My clutch isn't smooth anymore and they said that they might fix it under warranty, if it doesn't look like abuse. I continued to press the service agent for specifics of how they determine warranty coverage and he said that basically, the clutch shouldn't show any signs of wear at 39K unless there was significant abuse. That car is my pride and joy. I'm 34, impeccable driving record, baby my car around b/c I intend to have it for a very long time.
Acura is Honda's premium line, but I've gotten much better service at regular Nissan and Chevrolet dealers. Honda should look closely at McDavid's service lest Acura's good name get further tarnished.
Horrible customer service. Go to Sterling – When I purchased my 2004 TSX they promised a loaner car whenever I brought the car in for service. The first time I did they told me they had 'discontinued' the free loaner. Just last week my car, with only 38,000 miles, had a complete clutch failure. They told me it would be a warranty replacement unless they decided it was 'abuse' such as downshifting at high speeds, as is done in street racing. I found this pretty funny, since I'm a 36yo woman and I've never raced in my life. I assumed it would be fine. But they came back and said they would not pay for the replacement. They refused to put me in contact with the zone rep who made the decision. In general, they have been completely uninterested in preserving a good relationship with this customer, and I can only assume they treat everyone else as poorly.
Go to Sterling Acura instead, not here! – I dealt with both Acura dealerships in Austin - Sterling and McDavid. McDavid Acura is your typical car sales place that will make you want to run. They were high pressure, and tried to pigeon hole me twice. Their salesperson was unprofessional as well. Go to Sterling and see a guy named Mike Leass. He is very pleasant, honest and truly cares about making sure you have an excellent car buying experience. Very knowledgeable too. Also, I got a much better lease price at Sterling than McDavid. BTW I have not purchased a car from Sterling as of today, but had such an opposite experience at the two dealerships I wanted to voice it here.
Don't waste your time with David Mcdavic – I agree with the other review. Go to Gunn Acura in San Antonio. The sales rep we had was rude. After only 5 minutes he told us that there is no negotiation because they sold 2 cars just last week with the high price (almost $2000 more than San Antonio) and was unwilling to work with us even though our offer was reasonable based on consumer reports. When we got up to leave he just walked away without thanking us for coming in or anything. We bought the car in San Antonio, hassle free, excellent service.
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