Austin >R & D Motors
My fiance purchased a used car from R&D
about 4 years ago; a rockin retro '92 Volvo that wheezed when it sped down the highway, honked if you turned a corner too sharp, could never fathom a speedy acceleration, and the a/c didn't work. But the car was a tank. The dealership offered to repair known issues with a comparable increase in purchase price or purchase as-is with a decrease in listed price. The sales staff were friendly and upfront with known mechanical issues on the vehicle. Although the vehicle was obviously used and had seen better days, it ran very well and maintenance costs were minimal for the age of the vehicle.
This prior experience is what led to the purchase of a second vehicle at R&D. We visited both lots and ended up test driving 5-6 vehicles in a row. Although the lot was crowded and the staff had to perform a lot of parking/reparking acrobatics, they were also gracious & didn't make us feel bad or uncomfortable despite how demanding we were being as customers. The staff was also upfront about any known issues about the vehicles we were testing and were quick to resolve mechanical problems (signal light went out, oil change) when they did arise the week or two following purchase. When it was time to make a purchase offer, they were candid when we inquired about how they priced the vehicle and were open to our purchase price & repair negotiations.
My suggestion to potential customers is to expect good customer service & quality vehicles, but to also realize that they are shopping for a used vehicle; if a vehicle is used, it is more likely to have issues than a new vehicle! With any used car dealership, it's always a good idea to do research on the type of vehicle you have in mind before you make an offer. They're staffed with a mechanic to check their vehicles prior to purchase and to assist with post-purchase mechanical issues, if they arise.
Given these experiences, I have recommended R&D to others as a source to look for quality used vehicles. The only slight issues we had were that the sales staff took on such a non-aggressive/pressureless approach that we felt a little lost when trying to figure out what vehicle would work best for us. The mechanic & main office are also frequently in high demand, so it can be more difficult to schedule repairs with them than it would at a regular mechanic shop.
Look No Further! R & D motors is where you want to buy! Trustworthy, honest and on the ball sums up the total experience. I've bought 2 cars from them, and I would recommend them to all of my friends. The owner buys dependable used cars so you can buy with confidence. You'll always get a great personal experience from the staff who will remember you by name! They are all very nice people who I enjoy to be around.
My favorite place to shop for any
vehicle! The sales team at R and D Motors is by far the most helpful and knowlegable group I have come by. I have bought three vehicles from them now and I couldn't be happier. They are always true to there word and never steer you wrong like most sales companies. I suggest R and D Motors to everyone for what ever purchase they are looking for.
A very happy buyer in Dallas!
I Have Bought My Second Car From R & D Motors (Infiniti G35), And I Can tell you I Will Not go Anywhere Else!!! I Have Never Had A Problem They Couldn't Fix.. I Love This Place, And Am Here to tell you The God's Honest... Rob Is A Man Of His Word. As With Any Business, You Only Get Treated As You Treat Them. So Be Nice!! Because you Will have to Answer to Me... lol
Rosie is The Best Of the Best, And Will Help Any Way She Can!! ALL!!!! Of the Staff Have Big Hearts And Only Have your Best Interest At Hand... So Stop By And Tell Them John Guzman Sent you.. I Promise, You Won't Regret it.. A True Customer For Life!!
Best car experience I've ever had, and I've had a lot!!!. I have had my dream car almost 2 years, a beautiful BMW. I have had the regular things to do, brakes, thermostat, gasket, etc. I panic when things happen and Rob and Rosie are always there to calm me down and help me work it out. Either through their shop or a wonderful BMW mechanic they referred me too. It has been amazing driving this car and even getting the work done on it. I OWE Rob BIG time!! He will put me in a loaner, something he does not have to do. He has gone way beyond anyone has ever done before. He says, "You love the car don't you?" And he makes it work. Unbelievable! As a drug counselor and also a priest, this guy is full of Grace! He really is as well as Rosie! This has just been a really crazy/cool car experience!
Buy From Them.
My experience started with Zak. I spoke with him on the phone about what I want and DON'T WANT. I'd been to what seemed like a gazillion websites and car lots looking for my perfect car.
No one was listening to me. They were just trying to throw cars at me.
Zak really listened to what I was looking for and he also listened to what I was NOT interested in. We spoke numerous times and he continued to help me with my search. Once we located a few cars I was interested in, I went to thier lot and looked at some cars.
The lot was very clean and the cars on the lot were very clean. I never got in one that was torn up or rittled with cigarette smoke. (I was SHOCKED at the other lots I'd been to. It's AMAZING what people will try to sell you. Most were in horrible shape and smelled like smoke.)
I will say I have champagne taste on a beer budget and Zak GOT THAT!
Once I made my decision on a car, I was turned over to the financing folks at the office on 53rd street and once again, I was dealing with very friendly, HELPFUL people.
Everyone there helped turn a truly grueling experience into a pleasant one. I HATE CAR SHOPPING!!!
I waited a month to write my review because I wanted to make sure I got the FULL experience from them.
I will always go to R&D FIRST when car shopping.
thank you. Recently j bought a car from r & d motors a 03 murano!!!! When I bought it they told me that the car did not come with a warranty but if anything went wrong just come by the shop and they would help me out!!!! And 5 months later it happened. The transmission was failing. So I took it to a mechanic they were trying to charge me $4,000. I called r & d motors and they told me they could get it for a lot less! They towed the car for free and got the whole thing done for $1,000! My point is they are awesome they worked with me and helped me out as much as possible. So stop by I recommend them hands down over any place else! They have a great selection of cars!!!! And great customer service!!!!!!!
I would like to thank Jeremy and R & D Motors. I have found the experience with your company fair and equitable, which is a rarity in today's world. If I am in the market for a used vehicle or know someone who is I would have no hesitation in recommending R & D Motors.
Thank you!. Thanks to you all for being decent and also in working with us to bring our loan current. Sure wish R & D Motors was here in Colorado. I would Purchase another vehicle and have a ton of referrals!
long time customer. I have known Rob and his staff for about 7 years now. I have purchased several vehicles, both for worrk and personal use. I have never had an isssue that was not resolved in a prompt and curtious manner. The staff that work for Rob have all been there for some time, and have all become friends, as well as business aquaintances. I would highly recommend R & D motors to anyone looking for a good used auto.
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