What People Are Saying About Ramada Austin Central

Featured Review

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In Short – Since the mid-20th century, this Southeast Missouri chain has offered comfortable and stylish hotels at an affordable price. With more than 100 locations across the Heartland, they are popular among families and business workers who have come to expect standard amenities such as free local calls, parking, Internet access and breakfasts. Fax services, meeting rooms and standard fitness centers and pools are also common features.

1 Star Rating: Poor

10/18/11

Bedbugs!

by ACAAAA at Citysearch

My girlfriend and I stayed here ACL weekend, and thought that the hotel was nice enough. About 24 hours after leaving the hotel, we both started itching all over. Soon, raised red bumps appeared all over our bodies, probably 15-20 total each. After doing some research, we found that they were indeed BEDBUG bites.

We contacted Ramada corporate, who told us to speak with the manager, Sam Wilson. A few days later, we received a letter from Mr. Wilson basically passing the buck. He stated that others had stayed in the room after us and had not reported bedbugs. He offered no sort of refund, grievance or apology other than a weak "thank you for staying with us and we trust you otherwise enjoyed your stay".

I spoke with him recently, and he remained in denial about the situation simply stating that there must be some other reason that we developed begbug bites. He even admitted that they had a bedbug infestation 6 months ago which he said "had been dealt with"!

I cannot fathom where else we could have developed bedbugs that weekend other than the hotel we slept in. Ramada's refusal to right the situation has led me to post my review on various sites so that others can be made aware of their lackluster customer service.

Beware of the bedbugs!

5 Star Rating: Highly Recommended

09/08/06

Drury Inn - Highland Mall - Great Value

by ladyd1953 at Citysearch

I've know about the Drury Inn chain for a few years now, and when makeing hotel reservations for some of my former co-workers had put them at the Drury and had gotten rave reviews. However I had not stayed at one myself until I decided to move to Austin. I traveled by car from San Diego, stopping in several cities - the Drury Inn at Highland Mall is the second Drury I've stayed at on this trip however it's really nice! It was easy to find, all the staff have been very helpful and even has offered tips on helping me find an apartment. The General Manager is a lovely lady who takes time to talk with her guests and make them feel at home. And there was no problem when I needed to extend my stay with them!

I highly recommend the Drury Inn at Highland Mall (the other one has sold, so this is the only one in town now). You can't beat the price, the rooms or the additional items like a cooked hot breakfast nor the managers social each day.

Check to see if their is a Drury Inn Hotel where you travel next! You will be a convert also!

  • Pros: I wish I had more then two thumbs
  • Cons: None