11/05/09

Sneaky, Rude, and Dishonest

by jonezylights

we rented a van from them on halloween @ 2pm... said it had to be back by 2pm the next day.. (sunday).. of which they are not "open" on...

so, we get the van back literally right after 5pm on the van's clock...

they told us on saturday since they weren't open on sunday we could get it back whenever around 2pm... so we did... just a couple of hours later..

i go to check my balance in my account and its $200 LESS than expected.. there's a charge for $176 and then 3 over-drafts for every time my bank tried to run the additional $85 that should not have been charged...

i look and sure enough Longhorn Rentals had charged me for TWO DAYS rental.. and caused my account to over-draft (thank you a$$holes)....

i called to inquire WHY.. and they gave me the run-around.. i was passed to FOUR DIFFERENT people, having to give the same thoughtful explanation four times,.. (real awesome customer service here... omg!

... before finally getting this jesse person.. who tells me that they wrote down the van was not returned until 6:45am on MONDAY.. MONDAY... didn't state that it was returned a mere two hours late.. just charged us for a full day... EXTRA..

i asked if their policy was to charge people for a full day if they are slightly late and if so i would take my business elsewhere..

"jesse" got flustered and yelled @ me saying that if was going to threaten him that we had no way of resolving anything...

i did not THReATEN *YOU* jesse.. i said i would TAKE MY BUSINESS ELSEWHERE if your policy is to charge people a full day for being a couple of hours late.. on the day of dalylight savings fall-back, after having been up all night working.. and on a SUNDAY, when i was told was less of a big deal on return.....

that is my right.. as a customer who was misled and over-charged, to say i am not going to take my business there any more..

so yes... LONGHORN... you have lost a customer .. a loyal one, also... i have been going there for years and have now stopped..

i hope that others reading this take their business elsewhere also... so as to avoid the same pitfalls and dishonesty as i have received from them..

good luck longhorn with your dishonest policies and lack of customer service...

• Pros: decent prices
• Cons: not open on sunday, over-charge, rude, dishonest

09/27/09

good service

by alaska

I came from alaska used their

car services about 2007-08.

They made me want to come

back again an use the services.

I loved that I didn't have to

have major credit cards to

use their services. They were

so great about everything.

• Pros: good customer service
• Cons: none

07/24/09

Best place in town to rent any vehicle

by tannerboy

My wife and I moved recently from Dripping Springs to Johnson City. We checked out our options with the "big boys", even in our home town, and then saw an ad on TV about Longhorn Rental. Thank goodness for seeing that ad!!! We called them and reserved a 24' truck for several days and were given all the details concerning their policies and requirements for renting from them. I had them repeat the cost for mileage because it was six times less than the other guys, which was going to be an incredible difference in our total rental expense.

When we arrived the people were busy but very attentive and they were extremely pleasant. The rental was exactly as it had been discribed and the truck was freshly washed and ready to go. Best part about renting the truck other than the mileage cost difference was that it had a powerlift instead of a ramp.

The truck worked great and we moved and then brought the truck back one day early. Again the people at the desk were extremely pleasant and they refunded the difference for returning one day early without a hitch! We saved several hundred dollars by making that call! I will never go anywhere else but Longhorn for any rental needs every again. They were much better than we had expected and made a very difficult move as good as it could have possilby been. I have told a dozen people about our experience at Longhorn Rental and I will tell dozens more because people need to know about the incredible service that is offered here. A++++++++

• Pros: Customer service was the best we have ever experienced!
• Cons: More people need to know about them!