Austin >Shopping > Eye Masters
6001 Airport Blvd Ste 2417, Austin, TX | Directions 7875230.321982 -97.714079
Neighborhoods: Highland, Brentwood - Highland
Eye "Masters" my foot ... – If you don't need glasses in a hurry, and don't expect any customer service, then this is the place for you ... otherwise, go ANYwhere else. I went two weeks ago for regular and sunglasses; the regular ones were [sort of] ready on the day promised -- I had to wait an extra 20 minutes while they "finalized" them, despite the fact that I'd called earlier in the day to see if they were ready -- but the sunglasses were nowhere to be found. "We'll call the warehouse and get right back to you." After 5 MORE days of waiting -- and no calls to let me know if they came in or not -- I called back and got the lackadaisical response, "Yeah, they're here ..." No apology for the delay, no mention of ANY compensation of any kind for my double time and gas to go there twice ... Customer service is unknown at this place.
And I'm not sure the staff actually know what they're doing: one guy looked over my shoulder at my Rx and said, "Oh, you have a slight astigmatism." When I double-checked with my doctor, he said, "NO YOU DON'T ... what an idiot!" Apparently basic training in eyeglass fitting also gives you expertise in opthalmology.
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