08/10/09

food not fresh, rude staff

by foodlady09

Kim Phung was the first place I was introduced to after moving to Austin in 1997. The food/prices were great. After a few years, I noticed the quality going downhill. I stopped dining there. A co-worker suggested we go there today. I thought "Why not, I'll give it another try!" My mistake. Initially, the waitress hovered and rushed us. The spring rolls had wilted lettuce, mushy shrimp. The chicken vermicelli was okay, yet the meat was tough. I was willing to overlook the food issues, again, but not the service. I ordered a thai coffee to go. The coffee was packed with ice so getting the staw in was difficult. I ended up puncturing the cup. It went all over my shirt, pants, table, purse...everywhere! Though the cup was flimsy, the leak was mainly my fault. I apologized for the mess once the waitress came back, but she just left ONE napkin and left. The cashier witnessed this and asked if I wanted another coffee. I said yes, but not as much ice. She said "There was no problem with the cup, it's your fault." I thought this was VERY rude. It was an accident and we even tried to clean up the mess with our ONE napkin. The staff is just plain rude and, even with the food being okay at best, I wouldn't return or recommend this due to the attitudes of the staff.

• Pros: price is okay
• Cons: food not fresh, rude staff

02/24/09

Only if you're looking to purge

by miasmomma

Since the old owners sold the restaurant, the quality has definitely gone down. My husband and I went there twice after the new owners bought it & we both got sick those 2 times. I do NOT recommend eating here. It's sad because it was such a great place before!

• Pros: It USED to be the best!
• Cons: It's not anymore

02/09/07

Best Pho and Bun Anyhere!!!

by devls24

I first visited the Lamar location a couple of years ago and was impressed with the quality of the food. Just recently, they have opened up another store by the Super Target across from Lakeline Mall. The food tastes even better here. The atmosphere is great, the service is great. I recommend the iced jasmine tea with lime - incredibly refreshing. In addition, they have a large Chinese menu available, if you aren't hungry for Vietnamese. I have been known to go at least 2 times a week! Hands down the best.