03/13/09

stay away from these guys

by ivar01

car was with them for 5 days and still they had no resolution. They will never call you back and to add insult to injury told me i could take my car elsewhere.

In short stay away from them go to the VW dealer atleast you pay more but get better service

• Pros: None
• Cons: delays, and no resolution

05/12/07

Underground VW - the REAL groovy mechanics!!!

by howdyhowdyhowdy

Great work, great guys! Been taking my buses there for nearly 15 years and these guys are great. They'll even call you long distance on their dime to talk about a tricky issue when you're out on the road - help you find a local shop in LA or Seattle! I can't recommend Toby and the guys highly enough! -- One note -- Please don't expect a sparkling waiting room complete with donuts, coffee and big screen TV. These guys fix your VW, not coffee!! So, put on your tie-dye and swing by for a visit!! Groovy, groovy, groovy!

• Pros: Great work, willing to work with you on pirce, helpful!, Groovy!
• Cons: Not a slick atmosphere, but hey, this is Austin, not Dallas!

05/10/07

Great Service, Fast Turnaround

by dianelarmstrong

Underground VW was great to work with every step of the way. I took my Jetta to have the bumper repaired - not only did they have it back to me in less than a day, they did what they could to minimize my repair costs. The staff was very friendly and easy to work with. Couldn't have asked for a better experience!